Night Manager

Hyatt Place I Hyatt House LAX Hotel; California (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Hyatt Place Hyatt House LAX/Century Blvd. is seeking a Night Manager to oversee overnight operations, ensuring attentive, friendly and efficient service for guests while maximizing occupancy and room revenue. The role supervises all departments overnight, maintaining high standards and quick response to guest needs.

The Night Manager will lead a team, manage registrations and check-outs, and ensure security and compliance with brand standards on the 3rd shift.

Qualifications

• High school diploma or GED required with relevant work experience preferred.
• Previous supervisory experience in a hotel environment is desirable.
• Solid financial knowledge and computer skills are required.
• Clear oral and written communication is essential.
• Ability to work well under stress and in high-pressure situations.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Oversee nightly hotel operations and guest service during the 3rd shift.
• Lead and train staff to maintain brand service standards.
• Manage guest registrations, check-outs, and security of department keys.
• Balance revenues, review daily reports, and communicate variances.
• Ensure safety, security, and adherence to brand standards.
• Fulfill Manager on Duty shifts and address guest requests promptly.
• Coordinate with departments to resolve issues and improve service.

Skills

Supervisory experience

Financial knowledge

Computer skills

Communication skills

Stress management

Decision making

Problem solving

Listening skills

Complex information handling

Education

High School Diploma or GED

Tools

PMS software

Microsoft Office

Job description

Job Description

Join the dynamic team at the dual branded Hyatt Place Hyatt House LAX/Century Blvd. Our 400 room hotel is located less than a mile from LAX Airport and less than four miles from SoFi Stadium, you are in the heart of it at all at Hyatt Place Hyatt House LAX/Century Blvd.

Job Summary

The Night Manager is responsible for ensuring the operation of the Hotel during the 3rd shift in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Maintains an active supervisory role in respect to all operating departments overnight.

Qualifications

• High School Diploma or GED certification and equivalent work experience required.
• Previous Supervisory experience in a hotel environment preferred.
• Proven financial knowledge and solid computer skills required.
• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

Physical Demands

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.
• As MOD, ability to move quickly to various departments on property.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with RCMI Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Comply at all times with RCMI standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Oversee reviews, training and development of staff to achieve hotel service quality standards.
• Oversee and participate in guest registration and check out procedures.
• Motivate staff and establish a productive working environment for hotel.
• Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy all room and tax charges and guest and house accounts.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Analyze and generate reports and communicate information to team members and appropriate departments.
• Have full knowledgeable of hotel property, amenities, area attractions and transportation options.
• Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
• Maintain procedures for security of guest security.
• Knowledge of all emergency procedures.
• Strive to increase the level of guest satisfaction by sharing all guest service data provided by the brand on a consistent basis.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
• Fulfill Manager on Duty shifts.
• Motivate, coach, counsel and discipline all team members according to RCMI standards.
• Develop team member morale and ensure all team members are fully trained.
• Maximize room revenue and occupancy by reviewing status daily. Analyze variances, monitor credit report and maintain close observation of daily house count.
• Perform all