Night Guest Services Associate | Health Benefits & Growth

HomeTowne Studios & Suites by Red Roof; Kent (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Competitive Pay

Employer Paid Life Insurance

PTO

401K with Employer Match

Career Growth Opportunities

Job summary

HomeTowne Studios & Suites by Red Roof in Kent, WA is seeking a Night Attendant to join our team. The role includes courtesy calls, guest assistance after hours, and the management of check-ins/out as needed.

We offer competitive pay up to $19 per hour, health, dental, vision, PTO, 401K match, and career growth opportunities. A high school diploma and hospitality experience are preferred.

Qualifications

• High school diploma preferred or equivalent experience.
• 1 year in previous customer service position.
• Must have basic office skills (math, cash handling, computer skills).
• Basic English communication (verbal and written) skills required.
• Prior hospitality experience preferred.

Responsibilities

• Conduct courtesy calls with-in 30 minutes after guest check-in.
• Assists guests with request and/or complaints after regular office hours.
• May handle check-ins/check-outs and make guestroom keys for lost/lockouts.
• Assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry.
• Clean, dry and fold linen, blankets, bedspreads, etc.
• Provides courtesy patrol in lobby and front entrance area.
• Ensures exceptional customer service to all guests while maintain guest privacy and safety
• May compute bill, collect payments, and make changes for guests, post charges to Property Management system.
• Complete department checklists and reports for relevant shifts.
• Maintain a neat, clean, and well-groomed appearance.
• Performs other related duties as assigned.

Skills

Customer service

Cash handling

Office skills

English language

Hospitality experience

Education

High school diploma

Tools

Computer skills

Job description

HomeTowne Studios & Suites by Red Roof in Kent, WA is seeking a Night Attendant to join our team. The role includes courtesy calls, guest assistance after hours, and the management of check-ins/out as needed.

We offer competitive pay up to $19 per hour, health, dental, vision, PTO, 401K match, and career growth opportunities. A high school diploma and hospitality experience are preferred.