Guest Services and Safety Associate, Glendale

AdvisaCare; Glendale (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

AdvisaCare is hiring a Guest Services and Safety Associate in Glendale, California. The role requires providing a safe environment for residents and guests while enhancing their overall experience. The GSSA will lead guest services associates and handle safety emergencies.

This full-time position requires at least 3 years of guest service or security experience. The hourly rate is $21.00 - $22.00. Interested candidates should ensure they have strong leadership and communication skills and be capable of handling emergencies.

Qualifications

• Minimum 3 years of experience in guest services, security, or a related field.
• Ability to remain calm under pressure and manage emergency situations effectively.
• Strong leadership and ability to work independently.

Responsibilities

• Collaborate with Operations Manager to schedule Guest Services Associates.
• Lead the implementation and oversight of guest activities.
• Serve as first point of response to safety or security incidents.

Skills

Leadership

Communication

Interpersonal skills

Conflict resolution

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

Some college or vocational training in hospitality or social services preferred

Job description

Position Title

Guest Services and Safety Associate

Reports To

Director of Recuperative Care/Operations Manager

Location

Glendale, California

Classification

Non-Exempt, Full-Time

Hourly Rate

$21.00 - $22.00

Work Shift

Buffer: Wednesday - Sunday, 9:00 PM - 5:30 AM

Job Status

This position to be filled as soon as possible.

Guest Services Associate Summary

The Guest Services and Safety Associate (GSSA) plays a vital dual role in enhancing the overall guest experience while ensuring a safe and secure environment for all residents, guests, and staff. This position mirrors the responsibilities of the GSA Lead, with an additional focus on safety, security, and emergency response functions. The GSSA will act as a front-line leader for the Guest Services Associates team and serve as a key liaison between departments to support smooth daily operations.

Responsibilities And Initiatives

Guest Experience & Team Leadership

• Collaborate with the Operations Manager to schedule Guest Services Associates to ensure adequate shift coverage
• Foster a culture of hospitality by ensuring proactive guest engagement and support
• Lead the implementation and oversight of guest activities; ensure team members are actively involved in enhancing guest experience
• Delegate tasks to GSA team members in alignment with departmental goals and shift needs; complete shift assignment sheets in collaboration with the Operations Manager
• Conduct or support shift meetings to communicate daily objectives, staff needs, and critical guest information
• Provide coaching, feedback, and support to the GSA team; participate in the onboarding and training of new staff
• Ensure daily logs, shift notes, and incident reports are completed accurately and timely

Safety & Security

• Serve as the first point of response to potential safety or security incidents within the facility
• Perform routine facility checks and patrols to identify and address safety hazards or suspicious activity, report findings to the Operations Manager and Director
• Take lead during emergency evacuations and drills, including fire, severe weather, and lockdown procedures
• Monitor guest and staff access to restricted areas and enforce visitor protocols
• Support the enforcement of policies around behavior management and conflict de-escalation using trauma-informed and safety-conscious approaches
• Collaborate with internal teams (Social Services, Nursing, etc.) to maintain a secure environment that meets the diverse needs of guests
• Maintain working knowledge of Emergency Action Plans (EAP) and contribute to documentation, training, and compliance efforts
• Report and document all safety-related incidents according to policy and submit to the Operations Manager for review

Administrative & Operational Support

• Assist in implementing systems, procedures, and directives to improve guest services and operational efficiency
• Attend regularly scheduled team meetings, training, and complete all shift handoff documentation
• Perform general GSA responsibilities as needed to support the team and maintain daily operations
• Demonstrate flexibility in scheduling, including the ability to work additional shifts to meet facility needs

Requirements

Qualifications

• High school diploma or equivalent required; some college or vocational training in hospitality, social services, or public safety preferred
• Minimum 3 years of experience in guest services, security, or a related field
• Strong leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and manage emergency situations effectively
• Experience with conflict resolution and trauma-informed care is a plus
• Ability to work independently and collaboratively across departments
• Proficient in Microsoft Office Suite and comfortable with electronic documentation systems
• Must pass a background check and any required safety/security training

Physical Requirements

The duties as described will require frequent standing and walking. The employee will frequently bend/stop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

Programs

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.