Night Guest Concierge & Reservations Specialist

ARK; Kansas City (MO); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

ARK is seeking a Night Auditor who serves as the first point of contact for guests, handling check-ins, check-outs, and inquiries while reflecting the property's vision.

You will resolve guest concerns, process payments and invoices, assist with reservations by phone or email, and perform light maintenance to ensure guest comfort.

Experience in hospitality is welcome but not required; strong customer service and proficiency with Microsoft Office are valued.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Experience in hospitality is preferred but not required—you welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsabilités

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
• Assist with reservations via phone, email, or in person, including group bookings.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.

Connaissances

Guest-focused approach

Customer service

Hospitality experience

Outils

Microsoft Office

Excel

Outlook

Description du poste

ARK is seeking a Night Auditor who serves as the first point of contact for guests, handling check-ins, check-outs, and inquiries while reflecting the property's vision.

You will resolve guest concerns, process payments and invoices, assist with reservations by phone or email, and perform light maintenance to ensure guest comfort.

Experience in hospitality is welcome but not required; strong customer service and proficiency with Microsoft Office are valued.