Night Auditor: Guest Experience & Night Operations Lead

ARK; Salem (OR); On-site; USD 22,000 - 31,000; Full time

Job summary

ARK is seeking a Night Auditor to be the first point of contact for guests at check-in and throughout their stay. The role involves multitasking, resolving guest concerns, handling reservations, and preparing nightly financial and operational reports.

The position requires proficiency with internet software and Microsoft Office (Excel, Word, Outlook, PowerPoint); physical ability to stand and lift up to 25 pounds; hospitality experience is welcome though not required.

Qualifications

• Experience in hospitality is preferred but not required.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.

Skills

Customer service

Multitasking

Communication

Tools

Internet software

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

ARK is seeking a Night Auditor to be the first point of contact for guests at check-in and throughout their stay. The role involves multitasking, resolving guest concerns, handling reservations, and preparing nightly financial and operational reports.

The position requires proficiency with internet software and Microsoft Office (Excel, Word, Outlook, PowerPoint); physical ability to stand and lift up to 25 pounds; hospitality experience is welcome though not required.