Night Grocery Lead - Customer Experience & Freshness

Kroger Co.; Greenwood (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger Co. is seeking team members to create outstanding customer experiences and maintain a clean, safe store environment. You will assist customers, answer questions, and help ensure products meet quality and freshness standards while supporting department goals.

The role emphasizes friendly communication, compliance with safety guidelines, and teamwork to deliver a positive shopping experience.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to questions with product suggestions.
• Recommend grocery items and inform customers of specials.
• Check product quality and review dates.
• Label, stock, and inventory department merchandise; provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay updated on ads.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures and temperature logs.
• Enforce safety programs and report unsafe conditions.
• Inspect equipment and report repairs to management.
• Notify management of accidents and report safety risks.

Skills

Stress management

Basic math

Effective communication

Job description

Kroger Co. is seeking team members to create outstanding customer experiences and maintain a clean, safe store environment. You will assist customers, answer questions, and help ensure products meet quality and freshness standards while supporting department goals.

The role emphasizes friendly communication, compliance with safety guidelines, and teamwork to deliver a positive shopping experience.