Night Grocery & Customer Experience Associate

Kroger Co.; Troy (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Co. in Troy, MI is looking for a team-minded associate to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in achieving sales goals and support stock and inventory processes across the store.

The role emphasizes customer-first service, product knowledge, adherence to safety standards, and teamwork to ensure a positive shopping experience for every guest.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to questions, making suggestions.
• Recommend items to customers and inform them of specials.
• Check product quality to ensure freshness and review dates.
• Label, stock and inventory department merchandise and provide fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs and identify unsafe conditions.
• Perform preventive maintenance and notify management of repairs.
• Notify management of accidents and report safety risks or theft.

Skills

Stress management

Basic math

Effective communication

Job description

Kroger Co. in Troy, MI is looking for a team-minded associate to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in achieving sales goals and support stock and inventory processes across the store.

The role emphasizes customer-first service, product knowledge, adherence to safety standards, and teamwork to ensure a positive shopping experience for every guest.