Night Grocery & Customer Experience Associate

The Kroger Co.; Birmingham (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Michigan is seeking a store professional to create an outstanding customer experience and maintain a safe, clean environment.

You will assist the department manager in achieving sales and profit goals while upholding our Customer 1st strategy and core values such as respect, integrity, and safety. Essential duties include answering product questions, maintaining knowledge of department offerings, ensuring product freshness, labeling and stocking merchandise, and adhering to

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

The Kroger Co. in Michigan is seeking a store professional to create an outstanding customer experience and maintain a safe, clean environment.

You will assist the department manager in achieving sales and profit goals while upholding our Customer 1st strategy and core values such as respect, integrity, and safety. Essential duties include answering product questions, maintaining knowledge of department offerings, ensuring product freshness, labeling and stocking merchandise, and adhering to