Night Grocery Associate – Customer-Focused & Safe

The Kroger Co.; Frederick (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Employee assistance program

Associate discounts

Tuition reimbursement

Job summary

The Kroger Co. in Frederick, CO is seeking a customer-focused store associate to deliver exceptional service, stock shelves, and support the department manager in achieving sales and quality goals. You will greet customers, answer questions about products, and ensure a clean, safe shopping environment.

This role emphasizes food safety, accurate labeling, and responsive help as part of Kroger's Customer 1st strategy, with opportunities for growth through training and benefits.

Qualifications

• Experience handling customer inquiries and resolving concerns.
• Basic math skills including counting and making change.
• Second language (speaking, reading and/or writing) preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Stress management

Bilingual

Job description

The Kroger Co. in Frederick, CO is seeking a customer-focused store associate to deliver exceptional service, stock shelves, and support the department manager in achieving sales and quality goals. You will greet customers, answer questions about products, and ensure a clean, safe shopping environment.

This role emphasizes food safety, accurate labeling, and responsive help as part of Kroger's Customer 1st strategy, with opportunities for growth through training and benefits.