Night Grocery Associate: Customer-First & Freshness Expert

Kroger; Hoffman Estates (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger supports a welcoming, safe, and helpful store environment where associates deliver exceptional customer service and assist with product recommendations. The role emphasizes accurate merchandising, adherence to quality standards, and proactive safety reporting to protect customers and coworkers.

Ideal candidates show calm under pressure, basic math proficiency, and effective communication, with a willingness to help customers and maintain a clean, organized department that aligns with

Qualifications

• Excellent customer service skills and friendly demeanor.
• Basic math skills including counting, additions, and subtractions.
• Strong communication abilities with customers and team.
• Ability to handle stressful situations.
• Bilingual abilities preferred.

Responsibilities

• Promote trust and respect among associates and customers.
• Answer questions about products and help customers find items.
• Maintain knowledge of products and make helpful suggestions.
• Assist with stocking and labeling department merchandise, ensuring freshness.
• Report discrepancies in ordering/shipping to the department manager.
• Adhere to food safety regulations and maintain proper temperature logs.
• Identify unsafe conditions and notify management; participate in safety programs.

Skills

Customer service

Communication

Math skills

Stress management

Bilingual

Job description

Kroger supports a welcoming, safe, and helpful store environment where associates deliver exceptional customer service and assist with product recommendations. The role emphasizes accurate merchandising, adherence to quality standards, and proactive safety reporting to protect customers and coworkers.

Ideal candidates show calm under pressure, basic math proficiency, and effective communication, with a willingness to help customers and maintain a clean, organized department that aligns with