Night Front Desk Lead - Guest Services & Accounting

Hyatt Regency Lisle Near Naperville; Lisle (IL); On-site; USD 21,000 - 32,000; Full time

Job summary

Hyatt Regency Lisle near Naperville is seeking a friendly Front Desk Associate to welcome guests, register arrivals, verify reservations and payment details, and promote the hotel’s rewards program. You will handle payments, maintain a house bank, issue room keys, and post charges while ensuring smooth communication with other departments.

The role requires strong guest service skills, attention to detail, and leadership in daily operations.

Qualifications

• Excellent communication and written skills for guest interactions.
• Strong customer relations and leadership capabilities.
• Ability to read, write, and accurately process reservations, payments, and notifications.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer, verify reservations and payment details.
• Promote the Hotel’s Rewards Program and recognize members.
• Accept payment for guests’ accounts at check-in/check-out; manage house bank.
• Issue keys and control safety deposit boxes; post miscellaneous charges.
• Coordinate with front desk and other departments to relay VIP or special requests.

Skills

Excellent communication

Guest service orientation

Leadership

Attention to detail

Job description

Hyatt Regency Lisle near Naperville is seeking a friendly Front Desk Associate to welcome guests, register arrivals, verify reservations and payment details, and promote the hotel’s rewards program. You will handle payments, maintain a house bank, issue room keys, and post charges while ensuring smooth communication with other departments.

The role requires strong guest service skills, attention to detail, and leadership in daily operations.