Guest Experience Specialist - Front Desk

VH Hospitality; Lisle (IL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Hyatt Regency Lisle near Naperville seeks a friendly Front Desk Clerk to warmly greet guests, check them in, verify reservations and process payments. You will promote the hotel's loyalty program, handle daily reports, and ensure seamless check‑in/check‑out operations with accurate information.

You will collaborate with housekeeping and other departments to exceed guest expectations and deliver the brand’s warm hospitality in a fast-paced setting.

Qualifications

• Must be able to read and write to facilitate communication.
• Requires good verbal and written communication.
• Extensive knowledge of the hotel and its services.
• Excellent customer relations and leadership capability.
• Detail oriented with strong organizational skills.

Responsibilities

• Greet and welcome guests upon arrival; check-in and register guests.
• Promote the hotel's loyalty program and assist VIP guests.
• Process payments at check-in/check-out; manage house bank.
• Issue room keys and control access; handle safety deposit boxes.
• Coordinate with other departments and communicate guest needs.
• Assist concierge in handling mail and information about local attractions.

Skills

Reading & writing

Communication skills

Customer relations

Leadership

Detail oriented

Organizational skills

Job description

Hyatt Regency Lisle near Naperville seeks a friendly Front Desk Clerk to warmly greet guests, check them in, verify reservations and process payments. You will promote the hotel's loyalty program, handle daily reports, and ensure seamless check‑in/check‑out operations with accurate information.

You will collaborate with housekeeping and other departments to exceed guest expectations and deliver the brand’s warm hospitality in a fast-paced setting.