Guest Services Front Desk Lead

Hyatt Regency Lisle Near Naperville; Lisle (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Hyatt Regency Lisle near Naperville is seeking a Front Desk Guest Services associate to welcome guests, register arrivals, and promote the hotel’s rewards program. You will handle payments, manage a house bank, and assist VIP reservations to ensure smooth check-ins and guest satisfaction.

The role requires excellent communication, leadership, and a strong customer-relations mindset to uphold the hotel’s welcoming service standards.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.
• Must have excellent leadership capability and customer relations skills.

Responsibilities

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Reward Program and provide recognition and benefits to all present members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff.
• Ensure all necessary reports and forms are completed daily.

Skills

Customer service

Leadership

Communication

Attention to detail

Job description

Hyatt Regency Lisle near Naperville is seeking a Front Desk Guest Services associate to welcome guests, register arrivals, and promote the hotel’s rewards program. You will handle payments, manage a house bank, and assist VIP reservations to ensure smooth check-ins and guest satisfaction.

The role requires excellent communication, leadership, and a strong customer-relations mindset to uphold the hotel’s welcoming service standards.