Night Front Desk & Guest Services Specialist

Concord Hospitality Enterprises Co.; Kentwood (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Medical, dental, and vision plans

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training and career advancement

Descripción de la vacante

Concord Hospitality is seeking a dependable Night Auditor to provide guest service during the late shift at our Kentwood, MI property. You’ll manage front desk operations, balance daily revenue, handle reservations, and ensure a safe, welcoming environment from 11 pm to 7 am.

This part-time role requires attention to detail, independence, and a customer-service mindset. You must be available every other weekend and holidays, with opportunities for growth within Concord’s hospitality team.

Formación

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsabilidades

• Process credit card transactions and daily revenue for the property.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with AM breakfast setup if needed.
• Monitor hotel safety and emergency procedures during the night shift.

Conocimientos

Attention to detail

Independent worker

Customer service

Hospitality experience

Descripción del empleo

Concord Hospitality is seeking a dependable Night Auditor to provide guest service during the late shift at our Kentwood, MI property. You’ll manage front desk operations, balance daily revenue, handle reservations, and ensure a safe, welcoming environment from 11 pm to 7 am.

This part-time role requires attention to detail, independence, and a customer-service mindset. You must be available every other weekend and holidays, with opportunities for growth within Concord’s hospitality team.