Night Front Desk Concierge – Guest Services Pro

Planned Companies; Fort Lee (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies’ Fort Lee location is seeking Front Desk Associates and Doormen to greet tenants, guests and vendors with a warm welcome. The role includes coordinating reservations, planning on-site events and guiding guests to local entertainment and services.

The team manages mail, deliveries and access control, while handling phones and lobby monitoring. This position requires strong customer service, communication, and multitasking abilities for a smooth, secure building experience.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences including scheduling reservations and planning events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, etc.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and maintain/control keys & access cards.

Skills

Customer service

Communication

Multitasking

Job description

Planned Companies’ Fort Lee location is seeking Front Desk Associates and Doormen to greet tenants, guests and vendors with a warm welcome. The role includes coordinating reservations, planning on-site events and guiding guests to local entertainment and services.

The team manages mail, deliveries and access control, while handling phones and lobby monitoring. This position requires strong customer service, communication, and multitasking abilities for a smooth, secure building experience.