Night Front Desk Agent – Bonuses & Benefits

Spearfish Canyon Lodge; Lead (SD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Paid time off

Performance bonus

Signing bonus

Monthly bonus structure

Sign-on bonus

Job summary

Spearfish Canyon Lodge seeks a dependable Night Auditor to represent the property from 11pm to 7am, ensuring guests have a pleasant stay. You will greet guests, handle inquiries, and manage night operations with a focus on service and security.

The role requires strong communication, reliability, and a professional appearance. Weekends and holidays are part of the schedule, with bonuses based on performance and signing incentives outlined in the benefits package.

Qualifications

• Customer service experience preferred (1 year).
• High school diploma or equivalent preferred.

Responsibilities

• Providing the best customer service possible! You are the first person to welcome each guest to Spearfish Canyon Lodge and it is essential that this experience is a positive one
• Answering inquiries regarding our location, lodging, rentals, and the Latchstring Restaurant
• Answering all incoming phone calls in a pleasant and efficient manner
• Maintain a friendly, inviting, and approachable demeanor.
• Must be reliable, organized, and detail orientated
• Strong communication and listening skills
• Ensures confidentiality, security and safety of hotel guests
• Willing to learn our systems for lodging and rentals
• Maintains cleanliness of Front Desk area, lobby, gift shop, and public restrooms
• Maintain a high level of professional appearance and demeanor

Skills

Customer service

Phone etiquette

Education

High school diploma or equivalent

Job description

Spearfish Canyon Lodge seeks a dependable Night Auditor to represent the property from 11pm to 7am, ensuring guests have a pleasant stay. You will greet guests, handle inquiries, and manage night operations with a focus on service and security.

The role requires strong communication, reliability, and a professional appearance. Weekends and holidays are part of the schedule, with bonuses based on performance and signing incentives outlined in the benefits package.