Night EVS Technician - Hospital Cleaning Specialist

Northwestern Medicine group; Lake Forest (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Northwestern Medicine is seeking an Environmental Services Technician II for Lake Forest Hospital. This full‑time role is 40 hours per week with a night shift from 10:00 PM to 6:30 AM and every other weekend rotation.

You will maintain patient rooms, offices and common areas, while following safety protocols and patient isolation guidelines. Responsibilities include cleaning, stocking supplies, maintaining carts and equipment, and communicating with supervisors to resolve issues.

Qualifications

• Must be able to follow oral and written instructions.
• Must be able to communicate effectively with patients, visitors and staff.
• Must be able to use the proper tracking and communication tools utilized by department.
• Must be able to work independently.
• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily.
• Follows policies and procedures on patient isolation and contact precautions as necessary.
• Stocks paper items and other supplies in assigned areas as necessary or designated.
• Maintains cart and equipment in clean, working condition and stores in appropriate storage area
• Promotes safety in the workplace. Uses wet floor signs, PPE, not leaving housekeeping cart or supplies unattended.
• Uses chemicals and equipment in an effective and safe manner. Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers.
• Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager.
• Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area)
• Establishes and maintains interpersonal relationship with hospital personnel, while assuring confidentiality of patient information.
• Exhibits the ability to articulate designed scripting model to each customer we serve
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.

Skills

Follow instructions

Effective communication

Independent work

Tracking tools

Job description

Northwestern Medicine is seeking an Environmental Services Technician II for Lake Forest Hospital. This full‑time role is 40 hours per week with a night shift from 10:00 PM to 6:30 AM and every other weekend rotation.

You will maintain patient rooms, offices and common areas, while following safety protocols and patient isolation guidelines. Responsibilities include cleaning, stocking supplies, maintaining carts and equipment, and communicating with supervisors to resolve issues.