Night Dispatcher

Smart Foodservice Stores; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Short-term disability

Long-term disability

Employee stock purchase plan

Life insurance

Job summary

Smart Foodservice Stores is seeking a Dispatcher to coordinate driver assignments and activities to ensure efficient distribution and service to customers. You will escalate issues promptly to managers and sales, reassign routes, and verify drivers use required POD scanners.

The role requires at least one year in transportation or logistics, strong communication, and attention to detail. Expect a hands-on office and warehouse environment, with occasional shifts that may include early hours.

Qualifications

• Minimum one year of transportation or logistics experience.
• Effective communication, both verbal and written.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with knowledge of Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities for limited scope issues.
• Strong teamwork and ability to support others in the department.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues.
• Escalate late dispatches, breakdowns and other service failures to managers.
• Reassign routes to solve service issues and ensure POD scanner usage.
• Coordinate trailer, tractor, and backhaul assignments for efficiency.
• Visually inspect drivers for proper uniform and PPE.
• Notify supervisor or safety specialist after accidents or injuries.
• Perform other duties as assigned by manager.

Skills

Effective communication

Customer service

Math & analytical skills

Attention to detail

Organizational skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Omnitracs

Proof of Delivery scanner

Job description

BASIC PURPOSE

The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

SCHEDULE

• Monday-Friday 2am-10:30am

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer's needs are being met in a prompt and professional manner and escalated issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

SUPERVISION

N/A

RELATIONSHIPS

Internal: Drivers, transportation managers and supervisors, sales
External: Customers

WORK ENVIRONMENT

The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

• Related Experience/Requirements: Minimum one year of transportation or logistics experience.
• Knowledge/Skills/Abilities:
  • Effective communication both verbally and in writing.
  • Excellent telephone and customer service ability.
  • Math, analytical, and organizational skills with high attention to detail.
  • Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
  • Problem solving and critical thinking abilities to solve problems of limited scope.
  • Strong teamwork skills with the ability to support others in the department and division.
• Education: High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

• FREQUENCY:
• STAND OCCASIONALY
• WALK OCCASIONALY
• DRIVE VEHICLE OCCASIONALLY
• SIT FREQUENTLY
• LIFT
• 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) OCCASIONALLY
• Over 100 lbs (Very Heavy) N/A
• CARRY
• 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) N/A
• Over 100 lbs (Very Heavy) N/A
• PUSH/PULL*1 OCCASIONALLY
• CLIMB/BALANCE*2 OCCASIONALLY
• STOOP/SQUAT OCCASIONALLY
• KNEEL OCCASIONALLY
• BEND OCCASIONALLY
• REACH ABOVE SHOULDER FREQUENTLY
• TWIST OCCASIONALLY
• GRASP OBJECTS*3 OCCASIONALLY
• MANIPULATE OBJECTS*4 OCCASIONALLY
• MANUAL DEXTERITY*5 FREQUENTLY
• 1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
• 2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
• 3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
• 4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
• 5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $22.00 and $28.83.

As applicable, this role may also receive overtime compensation, retention bonus, incentive compensation based on productivity and quality.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

• health insurance
• pre-tax spending accounts
• retirement benefits
• paid time off
• short-term and long-term disability
• employee stock purchase plan
• life insurance

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$17 - $26

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***