Night Dispatcher

US Foods, Inc.; Zebulon (NC); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

US Foods, Inc. is seeking a Dispatcher to coordinate driver assignments and distribution services for customers in Zebulon, NC. The role involves evening hours, ensuring timely deliveries, and escalating service issues to managers and the sales team.

The successful candidate will have at least one year in transportation/logistics, strong communication skills, and proficiency with standard office software. Physical duties align with warehouse work environment and safety policies.

Formación

• Minimum one year of transportation or logistics experience.
• Excellent verbal and written communication skills.
• Strong math, analytical and organizational abilities.

Responsabilidades

• Coordinate driver activities and shuttle assignments to resolve service issues.
• Monitor compliance with Hours of Service and DOT regulations.
• Reassign routes and ensure drivers log in and use Proof of Delivery scanners.
• Maintain attendance trackers and verify Omnitracs usage.
• Escalate issues to managers and sales force as needed.

Conocimientos

Transportation/logistics experience

Effective communication

Math/analytical/organizational skills

Educación

High school diploma or GED

Herramientas

Microsoft Word

Excel

Access

Outlook

Descripción del empleo

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITEJoin Our Community of Food People!BASIC PURPOSEThe Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.Schedule: Sunday - Thursday, 8:00pm - 4:00amESSENTIAL DUTIES AND RESPONSIBILITIESCoordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues , and ensure that drivers are logging in and utilizing Proof of Delivery scanner.Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.Other duties as assigned by manager.SUPERVISION:N/ARELATIONSHIPSInternal: Drivers, transportation managers and supervisors, salesExternal: CustomersWORK ENVIRONMENTThe work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.MINIMUM QUALIFICATIONSRelated Experience/Requirements:Minimum one year of transportation or logistics experience.Knowledge/Skills/Abilities:Effective communication both verbally and in writing.Excellent telephone and customer service ability.Math, analytical, and organizational skills with high attention to detail.Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.Problem solving and critical thinking abilities to solve problems of limited scope.Strong teamwork skills with the ability to support others in the department and division.EducationHigh school diploma or GED/equivalent required.PREFERRED QUALIFICATIONSPrior dispatcher experience preferred.Knowledge of DOT Hours of Service Regulations and driver logs.Knowledge of our geographic delivery area.PHYSICAL QUALIFICATIONSMust be able to perform the following physical activities for described length of time:OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVERJOB REQUIRES WORKER TO:FREQUENCY:STAND OCCASIONALYWALK OCCASIONALYDRIVE VEHICLE OCCASIONALYSIT FREQUENTLYLIFT1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs (Heavy) OCCASIONALLYOver 100 lbs (Very Heavy) N/ACARRY1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs (Heavy) N/AOver 100 lbs (Very Heavy) N/APUSH/PULL*1 OCCASIONALLYCLIMB/BALANCE*2 OCCASIONALLYSTOOP/SQUAT OCCASIONALLYKNEEL OCCASIONALLYBEND OCCASIONALLYREACH ABOVE SHOULDER FREQUENTLYTWIST OCCASIONALLYGRASP OBJECTS*3 OCCASIONALLYMANIPULATE OBJECTS*4 OCCASIONALLYMANUAL DEXTERITY*5 FREQUENTLY1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between$18 - $28***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***