Night Dispatch Coordinator

BBI Logistics; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

BBI Logistics seeks a dedicated logistics support team member to manage customer interactions and coordinate freight shipments. This role requires excellent customer service skills, preferably with a background in the transportation industry, and offers opportunities for career growth at a rapidly expanding company.

Benefits

Health benefits contribution

401K match and profit sharing

Free haircuts/styles by onsite stylists

Paid training and mentorship program

Qualifications

• 2+ years of relevant customer service experience.
• Transportation industry knowledge preferred.
• Self-motivated and customer-focused.

Responsibilities

• Handle inbound and outbound phone calls for shipments.
• Coordinate and schedule freight shipments.
• Analyze and negotiate rates with carriers.

Skills

Customer Service

Negotiation

Problem Solving

Education

High School Diploma

Bachelor’s Degree

Job description

Description

BBI Logistics offers transportation solutions including, but not limited to truckload, intermodal, LTL, expedited, purchase order consolidation, route optimization, cold storage, and disaster response. As a part of our support team, you will act as the lifeline between our sales team and transportation partners.

What You’ll Be Doing.

• Handle a high volume of inbound and outbound phone calls, ensuring pick up and deliveries are on schedule.
• Build relationships with carriers and customers to understand needs and ensure an excellent customer service experience.
• Responsible for the coordination, scheduling, and planning of customer freight shipments.
• Analyze and negotiate rates with carriers based on current market prices.
• Update Account Managers on any issues that arise throughout and resolve issues in a timely and professional manner.
• Ensure all proper paperwork is received for billing.
• Work efficiently and effectively in a fast-paced environment.
• Document and manage all tasks in our internal systems.
• Respond to customers efficiently, thoroughly, and professionally.
  
  

What We’re Looking For.

• High School Diploma. Bachelor’s Degree preferred.
• 2+ years of relevant, customer service experience.
• Self-motivated with a strong desire to meet customer needs.
• Desire for a long-term career with a fast-growing company.
• Transportation industry knowledge and experience is a plus.
• Must be able to work a flexible schedule, including weekends.
  
  

Requirements

What we bring to the table.

• Don’t worry about paying for parking – we’ve got you covered
• We care about your well-being, so we contribute to the cost of your health benefits
• Invest in your future with our 401K match and profit sharing
• BBI Barbershop – free haircuts/styles by our onsite stylists
• Paid training and mentorship program
  
  

Trophies In Our Case.

• Nationally awarded as Selling Power’s 50 Best Companies to Sell for in 2022 & 2023, Selling Power’s 60 Best Companies to Sell for in 2024
• Inc. 5000 Fastest Growing Private Companies in America 2023 & 2024
• Great Place to Work Certified
• #1 Fastest Growing Privately Held Company in Central Ohio
• Largest Central Ohio Privately Held Company
• Named a Best Place to Work 2019, 2020, 2022, 2023, 2024
• 2024 Building Columbus Awards: Best New Office Project
  
  

Who We Are.

BBI Logistics offers transportation solutions including but not limited to drayage, truckload, intermodal, LTL, expedited, purchase order consolidation, route optimization, cold storage, expedited delivery, and natural disaster response. As a rapidly growing company, BBI is quickly becoming a premier transportation provider nationwide.

#betterwithbbi

BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.