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A leading company in digital imaging solutions is looking for a dedicated Customer Service Representative. The role involves handling inbound calls and managing service requests in a collaborative environment. With competitive pay, an engaging work culture, and opportunities for advancement, this position is ideal for individuals with strong communication skills and a customer-focused mindset.
Employer Industry: Digital Imaging Solutions
Why consider this job opportunity:
- Salary up to $26.31/hr
- Employee referral bonus and discounts available
- Flexible "Dress for Your Day" attire program
- Opportunity for career advancement and growth within the organization
- Engaging and collaborative work environment with a strong focus on community impact
- Comprehensive benefits package including medical, dental, vision, 401(k), and educational assistance
What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer calls, ensuring timely and accurate responses
- Monitor dispatch systems to ensure prompt customer service and technician response times
- Perform administrative duties, including managing time cards and time-off requests
- Communicate effectively with field personnel, service managers, and customers about service updates and requests
- Proactively manage and monitor email communications and service requests to meet response time targets
What is Required (Qualifications):
- High School Diploma, GED, or equivalent experience required
- 2 to 4 years of related experience, preferably in dispatch or call-taking roles
- Strong PC literacy and data entry skills
- Excellent customer support and communication skills, both verbal and written
- Ability to multi-task effectively in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Prior experience in dispatch or call-taking roles is a plus
- Strong ability to build customer rapport and minimize escalations
- Demonstrated success in team collaboration and a positive work attitude
- Experience managing group email boxes effectively
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