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Part Time/Remote - Customer Communication Dispatch II Coordinator

Canon

United States

Remote

USD 10,000 - 60,000

Full time

2 days ago
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Job summary

A leading company in digital imaging solutions is looking for a dedicated Customer Service Representative. The role involves handling inbound calls and managing service requests in a collaborative environment. With competitive pay, an engaging work culture, and opportunities for advancement, this position is ideal for individuals with strong communication skills and a customer-focused mindset.

Benefits

Employee referral bonus
Discounts available
Flexible dress code
Comprehensive benefits package

Qualifications

  • High School Diploma, GED, or equivalent experience required.
  • 2 to 4 years of related experience, preferably in dispatch or call-taking roles.
  • Strong customer support and communication skills.

Responsibilities

  • Handle a high volume of inbound customer calls, ensuring timely responses.
  • Monitor dispatch systems to ensure prompt customer service.
  • Perform administrative duties including managing time cards.

Skills

PC literacy
Data entry
Customer support
Communication skills
Multi-tasking

Education

High School Diploma or GED

Job description

Employer Industry: Digital Imaging Solutions

Why consider this job opportunity:
- Salary up to $26.31/hr
- Employee referral bonus and discounts available
- Flexible "Dress for Your Day" attire program
- Opportunity for career advancement and growth within the organization
- Engaging and collaborative work environment with a strong focus on community impact
- Comprehensive benefits package including medical, dental, vision, 401(k), and educational assistance

What to Expect (Job Responsibilities):
- Handle a high volume of inbound customer calls, ensuring timely and accurate responses
- Monitor dispatch systems to ensure prompt customer service and technician response times
- Perform administrative duties, including managing time cards and time-off requests
- Communicate effectively with field personnel, service managers, and customers about service updates and requests
- Proactively manage and monitor email communications and service requests to meet response time targets

What is Required (Qualifications):
- High School Diploma, GED, or equivalent experience required
- 2 to 4 years of related experience, preferably in dispatch or call-taking roles
- Strong PC literacy and data entry skills
- Excellent customer support and communication skills, both verbal and written
- Ability to multi-task effectively in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Prior experience in dispatch or call-taking roles is a plus
- Strong ability to build customer rapport and minimize escalations
- Demonstrated success in team collaboration and a positive work attitude
- Experience managing group email boxes effectively

#DigitalImaging #CustomerService #CareerOpportunity #RemoteWork #Innovation #TeamCollaboration

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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