Dispatch Coordinator

SERVPRO of Lansdale; Hatfield Borough (Montgomery County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the restoration industry is looking for a Dispatch Coordinator to manage scheduling and customer service tasks. This role requires organizational skills and the ability to multitask, as well as experience in a fast-paced office environment. Candidates should have at least 2 years of customer service experience and be detail-oriented, with a growth opportunity within the company.

Benefits

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to complete a background check.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads.
• Maintain scheduling software for team routing.
• Handle incoming calls related to past services and general inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Detail Oriented

Knowledge of Local Area

Education

High school diploma/GED

Tools

Scheduling Software

Relevant Computer Applications

Job description

Servpro Team Lutz is hiring a Dispatch Coordinator!

Benefits

Servpro Team Lutz offers:

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team

Review and maintain the scheduling software so that appropriate teams are routed accordingly

Perform detailed and accurate data entry

Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

Collaborate and assist with other departments, as needed

Position Requirements

High school diploma/GED (preferred)

At least 2 years of customer service and/or office-related experience

Prior dispatch experience preferred

Ability to multitask and to remain detail orientated

Knowledge of local geographical area is preferred

Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

**This is a salaried position with significant room for advancement. We’re looking for someone who’s not just seeking a job—but a long-term opportunity to grow within the company. If you’re driven, reliable, and eager to prove yourself, this is your chance to build a lasting career in the restoration industry. **

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.