Front Desk Concierge

Emprime Solutions; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Job summary

A professional concierge service provider is seeking a reliable Concierge to support residents and guests during evening and overnight hours. The role involves excellent customer service, managing front desk operations, and ensuring a safe environment. Ideal candidates should have previous customer service experience, strong communication skills, and the ability to work during overnight shifts. A focus on professionalism and reliability is required, along with basic computer skills.

Qualifications

• Previous customer service, hospitality, or concierge experience preferred.
• Strong communication and interpersonal skills.
• Ability to work overnight and evening shifts.
• Reliable, punctual, and professional.
• Basic computer and phone system skills.
• Ability to remain alert and attentive during overnight hours.

Responsibilities

• Greet and assist residents, guests, and visitors in a professional manner.
• Manage front desk operations during assigned shifts.
• Answer phone calls and respond to inquiries.
• Monitor building access and follow security procedures.
• Assist with package handling, logging, and notifications.
• Respond to resident requests and coordinate with management or maintenance when needed.
• Maintain accurate logs and shift reports.
• Follow emergency procedures when necessary.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking skills

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties

Emprime is seeking a reliable and professional Concierge to support residents and guests during evening and overnight hours. The Concierge will serve as the first point of contact, providing excellent customer service, maintaining front desk operations, and ensuring a safe and welcoming environment.

Responsibilities

• Greet and assist residents, guests, and visitors in a professional manner
• Manage front desk operations during assigned shifts
• Answer phone calls and respond to inquiries
• Monitor building access and follow security procedures
• Assist with package handling, logging, and notifications
• Respond to resident requests and coordinate with management or maintenance when needed
• Maintain accurate logs and shift reports
• Follow emergency procedures when necessary

Qualifications

• Previous customer service, hospitality, or concierge experience preferred
• Strong communication and interpersonal skills
• Ability to work overnight and evening shifts
• Reliable, punctual, and professionalBasic computer and phone system skills
• Ability to remain alert and attentive during overnight hours

Preferred

• Experience in front desk, security, or property management
• Strong problem-solving and multitasking skills