Night Concierge: Resident Experience & Security Lead

Dweck Properties; Arlington (VA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Bonus opportunities

Company-matched 401(k)

Paid time off

Job summary

Dweck Properties is seeking a Part-Time Overnight Concierge to serve as the community’s after-hours resource in Arlington, VA. From 11:00 p.m. to 7:00 a.m., you’ll welcome residents, assist visitors, monitor activity, respond to concerns, and help prepare the property for the day ahead.

You’ll work independently, stay alert, and use phones, computers, security monitors, and package-management systems to ensure a welcoming, secure environment while delivering excellent resident service.

Qualifications

• A genuine interest in helping people and creating a welcoming resident experience.
• Strong communication, organization, judgment, and follow-through.
• Ability to work independently, remain alert, and respond calmly and professionally during after-hours situations.
• Comfort using phones, computers, email, security-monitoring equipment, and property or package-management systems.
• Customer service experience in hospitality, retail, multifamily property management, or a similar environment is preferred. We are also open to training someone with the right service mindset.
• The ability to work the established part-time schedule: Fridays & Saturdays from 11:00 p.m. to 7:00 a.m.

Responsibilities

• Create a warm welcome. Greet residents, guests, vendors, and their pets; determine how you can help; and provide assistance, directions, or information as needed.
• Manage after-hours communication. Answer incoming calls professionally and document leasing inquiries, resident requests, and other messages for follow-up by the appropriate team member on the next business day.
• Coordinate mail and packages. Receive, log, secure, and distribute mail and packages in accordance with community procedures. Deliver packages to residents’ doors when requested and permitted by community practice, and conduct package audits to help maintain accurate records.
• Support resident needs. Assist with after-hours requests, lockouts, guest parking passes, amenity reservations, and resident concerns in accordance with community policies and procedures.
• Coordinate service requests and emergencies. Document maintenance requests accurately, follow established emergency and after-hours procedures when immediate action is required, and communicate information clearly to the day team for follow-up.
• Complete administrative projects. Assist with assigned projects, reports, audits, recordkeeping, and other administrative tasks during slower periods of the shift.
• Monitor the community. Conduct routine property walks, confirm designated building access points are closed and secured, observe security cameras, and report unusual activity, safety concerns, or maintenance issues according to established procedures.
• Prepare for the day ahead. Complete shift reports, organize information for the morning team, restock designated lobby supplies as needed, and help ensure the community is ready for the next business day.
• Follow community standards. Protect resident privacy, maintain professionalism, and follow all building access, safety, and emergency-response procedures.

Skills

Customer service

Communication

Organization

Judgment

Follow-through

Independence

Calm under pressure

Phone usage

Computers

Security monitoring

Package management

Tools

Security monitoring system

Package management system

Job description

Dweck Properties is seeking a Part-Time Overnight Concierge to serve as the community’s after-hours resource in Arlington, VA. From 11:00 p.m. to 7:00 a.m., you’ll welcome residents, assist visitors, monitor activity, respond to concerns, and help prepare the property for the day ahead.

You’ll work independently, stay alert, and use phones, computers, security monitors, and package-management systems to ensure a welcoming, secure environment while delivering excellent resident service.