Night AV Readiness & Response Operator

Ami Arroyo, Inc.; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Ami Arroyo, Inc. seeks an Autonomous Vehicle Readiness & Response Operator in Las Vegas, Nevada.

This hands-on, on-site role combines vehicle readiness, field response, rider support, and technical troubleshooting to keep autonomous ride-hailing vehicles safe, clean, and ready for service. You will work across fleet, workshop, roadside, and outdoor environments, documenting incidents and status updates in real time for operations teams.

Qualifications

• 2+ years of experience in fleet operations, logistics, hospitality, aviation ground operations, emergency response, customer service, or a similarly fast-paced environment.
• Proven ability to follow complex procedures accurately while responding with urgency.
• Comfort using terminal commands, mobile devices, laptops, internal applications, and remote vehicle operation tools.
• Valid driver’s license with a clean or excellent driving record.
• Ability to remain calm and professional during high-pressure situations and unexpected roadside events.
• Strong customer service and communication skills.
• Ability to pass a background check, Motor Vehicle Record check, and drug screen.
• Ability to comply with the applicable Substance Abuse Policy.
• Ability to wear safety boots that meet ASTM F2412/F2413 requirements.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, push, pull, squat, bend, and reach throughout the shift.
• Ability to work in workshop, fleet, and outdoor environments in varying weather conditions.

Responsibilities

• Perform detailed pre-service and post-service vehicle readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
• Respond to in-field vehicle incidents and support safe vehicle recovery, repositioning, extraction, loading, and unloading.
• Operate autonomous vehicles using approved remote-input tools for recovery, repositioning, and vehicle movement through complex environments.
• Assist riders during recovery events, including supporting safe vehicle entry and exit and providing clear updates.
• Support riders and members of the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
• Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power-cycle hardware, and flash vehicle firmware.
• Maintain passenger-ready vehicles through interior and exterior cleaning and detailing.
• Manage vehicle charging activities and assist with charging and service infrastructure.
• Support vehicle transportation, movement, and storage across multiple sites.
• Assist with new-market launch activities, including vehicle deployment, site organization, and readiness inspections.
• Track and replenish cleaning supplies, passenger amenities, minor hardware, and fleet consumables.
• Document incidents, technical issues, recovery activities, and vehicle status changes accurately and in real time while supporting both service and test fleet operations as needed.

Skills

Safety-first

Calm under pressure

Customer service

Communication

Terminal commands

Diagnostic tools

Mobile devices

Tools

Terminal commands

Diagnostic tools

Remote input tools

Job description

Ami Arroyo, Inc. seeks an Autonomous Vehicle Readiness & Response Operator in Las Vegas, Nevada.

This hands-on, on-site role combines vehicle readiness, field response, rider support, and technical troubleshooting to keep autonomous ride-hailing vehicles safe, clean, and ready for service. You will work across fleet, workshop, roadside, and outdoor environments, documenting incidents and status updates in real time for operations teams.