Night Audit Supervisor

White Lodging; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Parental Leave

Life Insurance and EAP

401(k) with company match

Vacation and PTO

Tuition Reimbursement

Complimentary and Discounted Rooms

Job summary

White Lodging Services, Inc. is seeking a Public Area Attendant to lead the Night Audit team and oversee overnight hotel operations. You will manage staffing, act as Manager on Duty, prepare revenue reports, and mentor associates to maintain high performance while ensuring guest satisfaction.

This role requires strong organizational skills, focus on leadership, and flexibility to work nights, weekends, and holidays as needed. A valid driver's license is beneficial.

Qualifications

• Proven leadership and ability to motivate a team.
• Experience supervising night audit operations is a plus.
• Strong organizational and numerical skills.

Responsibilities

• Lead and oversee the Night Audit team, ensuring accurate revenue reconciliation and smooth overnight operations.
• Monitor and adjust staffing levels to meet guest service needs while maintaining labor model compliance.
• Act as Manager on Duty for the overnight shift, collaborating with Security and other associates.
• Prepare and distribute critical financial reports, including gross revenue and over/short reports, ensuring all figures balance.
• Train, mentor, and cross-train associates to maintain a high-performing team.
• Handle guest inquiries and complaints to ensure a positive guest experience.

Skills

Leadership

Teamwork

Night shift

Problem-solving

Job description

Description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Public Area Attendant, you’ll play a vital role in creating a spotless, inviting environment that makes every guest feel welcome and valued.

Responsibilities

• Lead and oversee the Night Audit team, ensuring accurate revenue reconciliation and smooth overnight operations.
• Monitor and adjust staffing levels to meet guest service needs while maintaining labor model compliance.
• Act as Manager on Duty for the overnight shift, ensuring calm and order in the hotel by collaborating with Security and other associates.
• Prepare and distribute critical financial reports, including gross revenue and over/short reports, and ensure all revenue figures balance.
• Train, mentor, and cross-train associates to maintain a high-performing and knowledgeable team.
• Handle guest inquiries and complaints effectively, ensuring a positive experience for all.

What You’ll Bring

• Strong organizational and problem-solving skills to manage financial and operational responsibilities.
• A focus on leadership and teamwork, with the ability to motivate and mentor associates.
• Flexibility to work nights, weekends, and holidays as needed.
• Basic mathematical skills and familiarity with accounting procedures.
• A valid driver’s license and clean driving record (if applicable).

Other information

What You Can Look Forward To

• Medical, Dental, and Vision Insurance starting on Day 1
• Paid Parental Leave
• Life Insurance and Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms