Night Auditor | The Grove West Seattle Inn

Columbia-Hospitality; Seattle (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid time off

Daily pay available

HSA/FSA plans

Discounted lodging/dining

Employee assistance program

Referral bonus

Training platform

Volunteer opportunities

Job summary

Columbia Hospitality is seeking a Night Auditor for The Grove West Seattle Inn to oversee nightly operations, handle front desk duties, and ensure accurate financial reconciliation. You will support guests and staff while maintaining security and confidentiality of guest information.

The role requires hospitality experience, strong communication skills, and proficiency with MS Office and POS systems. Bilingual English/Spanish is a plus; all shifts include standing and walking responsibilities.

Qualifications

• Minimum 1 year hospitality experience.
• Cash handling and POS experience preferred.
• Strong written and verbal communication; bilingual a plus.

Responsibilities

• Oversee nightly operations and front desk activities.
• Ensure confidentiality of guest information and hotel data.
• Maintain safety and security through property walks and protocols.
• Assist guests, team members, and vendors during shifts.
• Address guest concerns and resolve issues promptly and professionally.
• Coordinate with departments to communicate updates and changes.

Skills

Cash handling

POS system

Bilingual EN/ES

Strong communication

Team support

Labor laws

Customer relations

Microsoft Office

Tools

MS Office

Outlook

Excel

Word

Job description

Night Auditor | The Grove West Seattle Inn

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay: $21.30
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.
• Assist with folding Housekeeping Laundry

What You Bring

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.