Night Auditor Supervisor

DaMar Staffing; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Accor’s Novotel Miami Brickell is seeking a Night Auditor Supervisor to oversee overnight front desk operations. You will check guests in/out, process payments, and ensure accurate nightly reporting while representing a heartfelt hospitality standard.

Responsibilities include auditing reports, handling concierge tasks, and supporting loss prevention and engineering as needed. Fluency in Spanish is advantageous and overnight availability is required.

Qualifications

• Night audit and front desk operations knowledge.
• Concierge tasks and upsell service abilities.
• Experience with hotel PMS and billing processes.
• Ability to work overnight shifts and supervise nightly activities.
• Fluency in Spanish is a plus.

Responsibilities

• Assist with front desk overnight operations and guest check-in/out.
• Process payments according to hotel requirements.
• Run and audit daily reports for management.
• Oversee night audit functions and security liaison.
• Provide concierge services and respond to guest requests.

Skills

Attention to detail

Speed and accuracy

Customer service

Teamwork

Phone communication

Spanish language

Job description

Night Auditor Supervisor Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart, join us and become a Heartist.

Job Description

Purpose

Assist with the front desk overnight operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.

Essential Elements

• Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
• Posts and audits banquet checks in order of the banquet summary sheet.
• Reconciles all Food and Beverage outlet postings.
• Verifies front desk cashier work is balanced.
• Performs an accurate bucket check of all in-house registration cards.
• Ensures all guest accounts are accurately posted with room and tax.
• Ensures the completion of all night audit functions.
• Distributes all close day reports and morning reports to the appropriate departments.
• Transmits accurate data to Management.
• Prepares and distributes the Daily Report (Daily Business Summary DBS).

PHYSICAL ABILITIES

• Exert physical effort in transporting 25 pounds to guests or other hotel areas.
• Endure various physical movements throughout the work areas.
• Remain in stationary position for several minutes/hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

SECONDARY JOB FUNCTIONS

• Assist PBX with switchboard duties.
• Assist with Reservations calls.
• Provide Concierge service.
• Assist in other Front Desk areas as assigned.
• Ensure guests are been advise of loyalty program.
• Provide guest room tours.
• Legibly document maintenance needs on work orders and submit to Manager.
• Answers In-Room Dining guest calls and takes order as needed.

Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to input and access information in the property management system/computers/point of sales system.
• Excellent phone & verbal communication skills.
• Flexible schedule.

Desirables

• Excellent phone & verbal communication skills.
• Previous front desk hotel experience, night auditor, and cashier.
• Flexible schedule. Works overnight.
• May be required to perform housekeeping, engineering and security duties as needed.
• Fluency in a foreign language (Spanish)
• Ability to suggestively up sell.
• Certification in CPR.
• Previous guest relations training.

Additional Information

All your information will be kept confidential according to EEO guidelines.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Let your passion shine We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.