Night Auditor

Accor; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Accor in Miami Brickell seeks a dedicated Night Auditor to oversee overnight hotel operations, including front desk and audit tasks, and to ensure all daily financials are verified and balanced. You will report to the Front of the House Manager and supervise Night Auditors and 3rd shift staff across front office, engineering, and loss prevention.

The role requires strong procedural knowledge, meticulous cash handling, and the ability to manage VIP and guest-related processes while upholding

Qualifications

• Experience or ability to oversee night-time hotel operations.
• Knowledge of front desk and audit processes.
• Ability to supervise multiple shifts and staff.

Responsibilities

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expedite and diplomatically resolve guest problems.
• Ensure proper guest registration and adherence to credit procedures.
• Balance daily postings and revenue; maintain backup reports.

Skills

Night Audit

Front desk operations

Team supervision

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

Purpose: To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Reports to: Front of the House Manager

Essential Functions

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Obtain nightly city-wide occupancy and average rate figures.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members.
• Ensuring adherence to all systems and control procedures.
• Documenting errors made by cash handling Heartists.
• Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
• Balancing of daily postings and revenue.
• Ensuring that the credit card charges are transmitting to the bank for proper payment.
• Responsible to handle all Worker’s Compensation reporting and procedures timely.
• Conducts hotel walks in every shift.
• Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager.
• Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards.
• Responsible to review all VIP arrivals and All members.
• Ensure guests are been advise of loyalty program.

Additional Information

All your information will be kept confidential according to EEO guidelines.