Night Auditor - Stone Mountain Hotel & Conference Center

Institute Of Event Management; Georgia; On-site; USD 17,000 - 25,000; Full time

Job summary

Institute Of Event Management is seeking a Hospitality Worker II to ensure guest satisfaction through welcoming service, accurate assistance, and proactive guest needs handling. The role emphasizes friendly interaction and problem resolution within a dynamic hospitality environment.

The position focuses on greeting guests, providing directions and travel information, and escalating concerns when necessary to maintain high standards of guest experience.

Qualifications

• Greet guests with professional, friendly service.
• Assist guests with needs and provide travel or local information if needed.

Responsibilities

• Greet guests and provide customer service as they arrive.
• Supply guests or travelers with directions and travel information.

Skills

Customer service

Guest assistance

Job description

Job Description The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information,…