Night Auditor @ Residence Inn Raleigh Crabtree

Summit Hospitality Incorporated; Markwood (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Vacation/Personal time

Insurance benefits

Hotel Discounts

Quarterly Bonuses

Job summary

Summit Hospitality Group is seeking a Night Auditor to balance room, restaurant, and bar folio charges while preparing daily revenue reports for the next day’s operations.

You will greet late arrivals, check-in/out guests, and handle calls, reservations, and guest requests with prompt, courteous service during PM shifts. The role requires strong accounting, cash handling, and system troubleshooting skills.

Qualifications

• Two years of experience as Night Auditor in a name-brand hotel chain preferred.
• Strong leadership and supervisory ability.
• Excellent oral and written communication skills.
• Demonstrates planning and organizational capability.
• Able to prioritize and adapt to changing needs.
• Working knowledge of FOSSE, OPERA, HILTON ONQ, and Micros systems.
• Able to diagnose and repair simple computer problems.
• Strong accounting operations knowledge (A/R, A/P, etc.).
• Skilled in math and able to balance a house bank with 10-key accuracy.

Responsibilities

• Run audit reports/journals from Front Office Systems.
• Prepare daily revenue reports by auditing system accounts and journals.
• Make corrections and adjustments; handle computer issues during shift.
• Enter revenue, expenses, and allowances to generate daily reports.
• Balance revenue and settlements nightly and reset systems for next day.
• Ensure reports/backups are complete and filed promptly.
• Coordinate with Accounting Manager for A/R and A/P processing.
• Review and correct discrepancies in Front Desk System.
• Check-in/Check-out guests and complete registrations.
• Assist guests with reservations, directions, and local info.

Skills

Leadership

Communication

Organizational

Prioritization

Technical Troubleshooting

Front Office Systems

Accounting Knowledge

Cash Handling

10-key

Hotel Experience

Tools

FOSSE

OPERA

HILTON ONQ

Microsoft Office

Micros Restaurant Management System

Job description

Description

JOB DESCRIPTION

JOB TITLE: NIGHT AUDITOR

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER

JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE

Summary

The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day’s operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager.

Qualifications

• Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt.
• Strong leadership skills
• Excellent oral and written communication skills
• Demonstrates planning and organizational ability
• Able to prioritize and quickly change direction as needs arise
• Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable
• Able to diagnose and repair simple computer problems
• Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
• Skilled in math and able to operate a 10 key by touch

Requirements

Responsibilities

• Run audit reports/journals from Front Office Systems
• Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
• Makes corrections and adjustments and handles all computer problems that might occur throughout shift
• Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
• Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
• Ensures all reports and back-up vouchers are complete and filed promptly and properly
• Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
• Reviews and corrects discrepancies in the Front Desk System
• Ensures complete guest satisfaction
• Checks-in/Checks-out Guests
• Completes Guest registration process
• Must be familiar with computer systems for Guest reservation information processing
• Must verify and imprint Guest credit cards for authorization
• Must be well versed in cash handling and accurately balance house bank
• Assigns guests rooms based upon preferences and availability
• Drives the Revenue Management process
• Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
• Answers questions regarding hotel facilities and services
• Answers the telephone and books reservations
• Answers Guest inquiries for local directions/events
• Recommends local area restaurants, points of interest, or needs for transportation
• Maintains cleanliness of front desk, lobby, and back office
• Follows up promptly with Guest check-ins, complaints, and other requests
• Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
• Participates in Hotel Safety Committee
• Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
• Complete brand required training
• Duties are subject to change and additional duties may be assigned as needed

Work Environment

• Must have reliable source of transportation
• Flexible work schedule including weekends; position is referred to as third or late shift
• Sitting, standing, reaching, bending for extended periods of time
• Duties are subject to change and additional duties may be assigned as needed

Benefits

• Vacation/Personal time for Fulltime Associates
• Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates
• Hotel Discounts
• Quarterly Bonuses

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.