Night Auditor

SpringHill Suites Concord; Concord (NC); On-site; USD 22,000 - 23,000; Full time

Job summary

SpringHill Suites Concord in Concord, NC is hiring a full-time Night Auditor to work 11pm–7am. You will verify daily accounts, balance revenues, and act as overnight MOD in line with hotel policies. The role requires 1–2 years of night audit experience, strong math and computer skills, and excellent customer service and interpersonal abilities.

Knowledge of FOSSE or OnQ is a plus. Flexibility with schedules and a proactive approach to problem-solving are essential to ensure accurate nightly

Qualifications

• 1–2 years of experience as a Night Auditor in a hotel.
• Excellent computer skills including Word and Excel.
• Strong math and reconciliation skills.
• Experience with hotel reservation systems such as FOSSE or OnQ is a plus.
• Organized with attention to detail and customer service oriented.
• Flexible in work hours to accommodate last-minute scheduling.
• Strong interpersonal skills to engage with guests and colleagues.

Responsibilities

• Verify and balance daily charges for departments and guest folios; correct as needed.
• Run nightly processing to reset for the next day.
• Audit room revenue and other income; review credit card vouchers.
• Process city ledger work and ensure compliance with policy.
• Perform night clerk duties as Guest Service Representative when required.
• Maintain positive relationships with staff to ensure a cooperative environment.
• Perform other duties as assigned by supervisor or GM.
• Achieve required threshold scores per brand and company inspections.

Skills

Microsoft Word

Excel

Reconciliation

Attention to detail

Customer service

Interpersonal skills

Flexibility

Tools

FOSSE

OnQ

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Full Time SpringHill Suites Concord, Concord, NC, US

Salary Range: $16.00 To $17.00 Hourly

We offer Daily pay! Access up to 50% of your earned wages after every shift.

The SpringHill Suites by Marriott hotel, located in Concord, NC, is currently hiring for a full-time Night Auditor. The person hired for this position will work 11pm-7am; weekday and weekend availability is required.

PRIMARY PURPOSE: To provide efficient and courteous service to each customer; accurately computing the daily income of the hotel by verifying that all customer accounts are correct and in balance by the following morning and functioning as the overnight Manager-on-Duty (MOD) in accordance with company policies and procedures

RESPONSIBILITIES

• Meets and exceeds customer and team member expectations by providing service and teamwork
• Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts; makes corrections as necessary in accordance with company policy
• Runs computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions
• If applicable to hotel, audits food and beverage income posting and charges
• Audits room revenue and other income
• Reviews all credit card vouchers for proper imprints, authorizations, and correct amounts
• Processes all city ledger work to accounting
• Adheres to hotel policies and procedures
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Performs night clerk duties as Guest Service Representative in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate
• Performs such other ancillary and related duties as may be assigned by Supervisor or General Manager
• Must achieve required threshold scores according to brand and company inspections.

REQUIREMENTS

• 1-2 years of experience working as a Hotel Night Auditor
• Excellent computer skills including knowledge of Microsoft Word and Excel
• Excellent math and reconciliation skills
• Experience using hotel reservation system such as FOSSE or OnQ is a plus
• Organization skills and attention to detail
• Customer Service oriented
• Must be flexible in work hours to accommodate last minute changes in scheduling
• Must have strong interpersonal skills to engage and interact with associates and guests

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment. The Night Auditor must be able to stand for long periods of time and quickly maneuver to any location in the hotel. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.