Night Auditor | PT Overnight

CSM Corporation; Minnesota; On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan with company match

Tuition reimbursement

Voluntary benefits (critical illness,;

Job summary

Marriott Minneapolis West | CSM Lodging Services in St Louis Park, MN is seeking a Night Audit professional to balance the prior day, close financials, and manage the overnight shift. You will process check-ins/check-outs, verify charges, and provide guest assistance with local information.

The role requires 2+ years in guest service, preferably in hospitality, with strong computer and communication skills. Rate: $21.00 USD/hour. Full-time, with comprehensive benefits for regular employees.

Qualifications

• 2+ years prior guest service experience required, preferably in a hospitality setting.
• Excellent computer knowledge and communication skills needed.
• Attention to detail and the ability to work in a fast-paced environment.

Responsibilities

• Balances and closes the previous business day and completes daily financial reports.
• Manages the overnight shift and acts as manager-on-duty.
• Processes check-ins/check-outs, verifies billing, creates reservations, and handles special requests.
• Assists guests with hotel information, local attractions, and hours of operation.
• Drives room revenue through upselling and monitors booking policies and availability.
• Follows security protocols and guest service recovery procedures.
• Balances all revenue sources, prepares financial reports, and closes the financial day.

Skills

Guest service experience

Night audit experience

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Marriott Minneapolis West | CSM Lodging Services
St Louis Park, MN 55426, USA

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

• Performs the manager-on-duty role during 3rd shift.
• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

Rate:$21.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short-term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail] .

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.