Night Auditor-Part Time

Hay Creek Hotels; Exeter (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent: Night Auditor, where your passion for customer service will shine. In this dynamic role, you will greet guests with warmth and professionalism, ensuring their stay is memorable. You'll manage check-ins and check-outs, handle inquiries, and maintain the front desk operations smoothly. With a focus on multitasking in a fast-paced environment, you will be part of a supportive team that values excellence and community engagement. This is an exciting opportunity to grow your career in the hospitality industry while providing exceptional service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Lodging Discounts

Dining Discounts

Employee Recognition Programs

Flexible Spending Accounts

Career Advancement Opportunities

Free Parking

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Ability to handle guest inquiries and resolve issues effectively.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Maintain lobby cleanliness and assist with guest requests.

Skills

Customer Service

Multitasking

Problem-Solving

Communication

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel Property Management System

Multi-line Phone System

Job description

Hay Creek Hotels is seeking a passionate and customer service-focused Front Desk Agent: Night Auditor to join our team at The Exeter Inn. Maintain outstanding professionalism with the ability to multitask and excel in a fast-paced environment.

Job Summary:

1. Greet and welcome all guests professionally and hospitably. Use the S.E.A.C. method—smile, eye contact, acknowledge promptly, and close kindly.

2. Register guests, assign rooms and keys securely, verify credit, and process payments at check-out.

3. Assist guests with luggage, reservations, and requests for housekeeping or maintenance.

4. Have thorough knowledge of hotel services, local attractions, and directions.

5. Provide telephone services using the multi-line system, following all scripts.

6. Know the hotel property management system, rates, packages, and reservation procedures; handle inquiries and bookings.

7. Handle guest requests professionally, resolve issues, and communicate concerns to management.

8. Maintain lobby cleanliness and organization.

9. Be flexible to perform other roles to ensure excellent customer service, including assisting other departments.

10. Work flexible hours, including days, nights, weekends, holidays, and peak days.

11. Follow all safety and emergency procedures, lead evacuations, secure valuables, and manage Lost and Found per policy.

Our Host Philosophy encourages associates to develop skills beyond their primary role, enabling us to exceed guest expectations through proficient multitasking.

Essential Functions:

• Understand all front desk responsibilities.
• Record messages for the next shift, including guest issues and early calls.
• Coordinate with housekeeping and other departments regarding no-shows, room moves, and check-outs.
• Balance daily postings and revenue in the system.
• Prepare and distribute daily reports via email accurately and timely.
• Resolve guest issues diplomatically and promptly.
• Be familiar with emergency procedures and conduct routine security checks.
• Prepare VIP, complimentary, and out-of-order room lists accurately.
• Ensure proper guest registration and credit procedures.
• Process guaranteed/no-show billings efficiently.
• Follow all system controls and procedures.
• Complete the night audit checklist and responsibilities, including data entry into M3 and other systems, estimated to take about 45 minutes per shift.
• Export and email daily reports to department heads.

Hay Creek offers an extensive benefits package, including medical, dental, vision, life, disability, accident, and critical illness insurance; free life insurance of $25K; flexible spending accounts; paid time off; competitive wages with annual reviews; lodging and dining discounts; industry travel discounts; a supportive and motivating culture; employee recognition programs; employee assistance programs; opportunities for career advancement; and free parking.

(*Benefits are available to eligible associates.)

About Hay Creek Hotels:

Founded in 2005, Hay Creek Hotels combines boutique intimacy with world-class cuisine, technology, and luxury amenities. We aim to pioneer superior service and inspire excitement, reflecting local culture and participating in community initiatives. Our properties emphasize sustainable practices, regional sourcing, and unique dining experiences that blend comfort with culinary innovation.

Core Values:

We foster a culture of delight and surprise, supported by our Host Philosophy, Associate Promise, Pride of Ownership, community engagement, and environmental respect. For more information, visit www.HayCreekHotels.com.