Night Auditor-Part Time - The Exeter Inn / Epoch Gastropub

Hay Creek Hotels; Exeter (NH); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Night Auditor to enhance guest experiences at their charming inn. This part-time role involves welcoming guests, managing reservations, and ensuring smooth operations during night shifts. Ideal candidates will possess strong customer service skills, multitasking abilities, and a positive attitude. Join a team that values exceptional service and offers a supportive work environment. If you thrive in a dynamic setting and are eager to contribute to a memorable stay for guests, this opportunity is perfect for you.

Qualifications

• 1+ year of customer service experience, hotel experience preferred.
• Ability to operate professionally under high stress.

Responsibilities

• Greet and welcome all guests professionally and hospitably.
• Balance daily postings and revenue in the system.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Education

High School Diploma

Tools

M3 Accounting Software

Windows Office

PMS RoomMaster

POS Aloha

Job description

Night Auditor-Part Time - The Exeter Inn / Epoch Gastropub

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Night Auditor-Part Time - The Exeter Inn / Epoch Gastropub

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Job Description

Hay Creek Hotels is seeking passionate and customer service focused Front Desk Agent: Night Auditor to join our team at The Exeter Inn. Maintain outstanding professionalism with the ability to multitask and excel in a guest-facing environment.

Job Summary

• Greet and welcome all guests professionally and hospitably. Address each guest using the S.E.A.C. method: smile, eye contact, acknowledge promptly, and close kindly.
• Register guests, assign rooms and keys, verify credit, and process payments at check-out.
• Assist guests with needs such as luggage, reservations, housekeeping, and maintenance requests.
• Have thorough knowledge of hotel services, local attractions, dining, entertainment, and directions.
• Provide telephone services and operate the multi-line phone system effectively, following scripts.
• Know the hotel property management system, rates, and packages. Check availability, make, and confirm reservations both online and over the phone.
• Handle guest requests professionally, resolve issues, and follow up. Escalate concerns to management as needed.
• Maintain cleanliness and organization of the lobby area.
• Be flexible to perform other roles to deliver exceptional customer service, including assisting other departments.
• Work flexible hours, including days, nights, weekends, holidays, and peak days.
• Follow safety and emergency procedures, lead evacuations, secure valuables, and manage Lost and Found per policy.
• Develop skills to provide competent hospitality service beyond primary responsibilities, aligned with Hay Creek's "Host Philosophy".

The ability to multitask proficiently ensures guests receive exceptional service and confidence during their stay.

Essential Functions

• Understand all front desk responsibilities, including message recording, communication with housekeeping, and handling no-shows or room changes.
• Balance daily postings and revenue in the system.
• Prepare and distribute daily reports via email accurately and timely.
• Resolve guest issues diplomatically and efficiently.
• Be familiar with emergency procedures (fire, safety, disaster).
• Perform security checks throughout the night, including locks and energy management.
• Accurately prepare VIP, complimentary, and out-of-order room lists.
• Ensure proper guest registration and credit procedures.
• Process guaranteed and no-show billing correctly.
• Adhere to all system controls and complete night audit checklists, including invoice entry into M3 and data entry into spreadsheets, estimated at 30 minutes for the tasks.
• Export and email daily reports to department heads.

Required Experience

• High School diploma or equivalent.
• Ability to operate professionally under high stress.
• Positive, team-oriented attitude focused on customer service.
• At least 1 year of customer service experience, hotel experience preferred.
• Technologically skilled and quick learner; familiarity with Property Management Systems preferred.
• Flexible to work nights, mornings, weekends, holidays, and peak seasons.
• May require successful background check.

Hotel Specific Essential Functions

• Stand/sit for 8 hours.
• Lift up to 30 lbs.
• Bend frequently.
• Read, write, speak, and understand English.
• Work 11 pm to 7 am as needed, including covering vacations or sick days.

Technology and Equipment

• M3 accounting software
• Windows Office (Excel, Outlook, Word)
• Telephone switchboard
• PMS RoomMaster
• POS Aloha
• Computer and printer
• Internet technology
• CB Radio
• OpenTable