Night Auditor - Part Time

Hyatt Hotels Corporation; Encinitas (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Complimentary parking

25% off in-house F&B

6 complimentary room nights after 90 d

Friends and Family rates

Job summary

Hyatt Hotels Corporation via Alila Marea Beach Resort in Encinitas seeks a Night Auditor to assist guests overnight and close hotel books by balancing revenues. Responsibilities include check-ins, reservations, and guest relations, with a focus on accuracy and service.

The role requires experience in hotel front desk operations, proficiency in MS Office, and strong communication skills to ensure a seamless overnight experience for guests.

Qualifications

• 1-2 years work experience.
• Minimum of 2 years of hotel front desk experience preferred.
• Proficiency in MS Office Suite.
• Experience with hotel operations software/systems.
• Strong project planning and prioritization skills.
• Highly organized, proactive, flexible and results driven.
• Excellent communicator and team motivator.

Responsibilities

• Assist guests with all guest services during overnight shift.
• Close hotel books at night by running night audit and balancing revenues.
• Post monies and process guest accounts with accurate charges at check-out.
• Balance cash and credit transactions at the front desk per policy.
• Greet guests and complete check-in procedures daily.
• Assist with guest departures and determine future room availability.
• Communicate hotel rates, accept reservations, and use reservation guidelines.
• Maintain guest relations with timely, knowledgeable responses in person and on the phone.
• Operate PBX, handle wake-up calls, and assist guests as needed.
• Perform other duties as assigned.

Skills

MS Office Suite

Front desk operations

Customer service

Communication

Time management

Tools

Hotel operations software

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort!

Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential Southern California lifestyle. With South Ponto Beach and Batiquitos Lagoon just steps away, you'll have endless opportunities for both relaxation and adventure.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Description of Job Duties

The Night Auditor will be responsible for assisting guests in all guest services related functions during the overnight shift. The Night Auditor will also be responsible for closing hotel books at night by running night audit final after ensuring all revenues are in balance nightly.

Core Functions

1. 1. Hyatt Hotels Corporation guidelines and core values to ensure the health, safety and comfort of our team members and guests.
2. 2. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
3. 3. Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
4. 4. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
5. 5. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
6. 6. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
7. 7. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
8. 8. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
9. 9. Communicate effectively with guests and fellow team members.
10. 10. Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
11. 11. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
12. 12. Other duties as assigned.

Inkeeping with Hyatt’s Values of Wellbeing, the company offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our colleagues and their lives outside of work.

• Complimentary parking
• 25% off in-house F&B
• 6 Complimentary Room Nights across our Hyatt portfolio(after 90 days)
• Friends and Family rates across our Hyatt portfolio immediately

Hyatt discounts and partner discounts

• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
• Complimentary employee meals

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

The hourly rate for this position is $22 with an added $1/hour shift differential on the Overnight shift.

Qualifications

• 1-2 years work experience.
• Minimum of 2 years of hotel front desk experience preferred.
• Proficiency in MS Office Suite.
• Experience with hotel operations software sales programs.
• Skillful in project planning/ tasks and able to prioritize projects/ tasks.
• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility. Leads by example and with integrity.
• Excellent communicator and team motivator. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude.

Mental and Physical Demands

• Frequent: Sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests (speaking, listening, writing).
• Occasional: Lifting, pushing, and pulling guest luggage and property equipment. Occasional stooping and bending.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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