Night Audit

Hyatt Hotels Corporation

Kansas City (MO)

On-site

USD 38,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Free room nights

Discounted room rates

Medical/Dental/Vision insurance

401K with company match

Paid time off

Employee stock purchase plan

Job summary

Hyatt Regency Huntington Beach Resort and Spa in Huntington Beach, CA is seeking a Night Auditor to support overnight Front Office operations and accurate end-of-day reporting. You will handle guest interactions, registrations, and billing in a fast-paced, high-touch hotel environment.

The role requires clear communication, attention to detail, and the ability to work overnight with limited supervision. Benefits include comprehensive health plans and room-night discounts.

Qualifications

High school diploma, GED, or equivalent required.
6-12 months of related guest service, hospitality, front desk, administrative, cashiering, or similar experience preferred.
Overnight shift experience preferred.

Responsibilities

Welcome guests and provide courteous service during the overnight shift.
Assist with guest registration, check-in/check-out, and accurate registration documentation.
Explain charges and assist with billing questions within procedures.
Post and reconcile transactions and maintain accurate cash handling.
Prepare overnight reports, logs, and shift documentation.
Communicate room status changes and pass down issues to morning team.
Follow safety, security and cash handling procedures.

Skills

Guest service

Communication

Cash handling

Front desk

Education

High school diploma

Tools

Opera PMS

Excel

Payment systems

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City’s newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city’s best nightlife, restaurants, and shopping.

In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

Position Overview

Reporting to Front Office or other assigned leadership, the Night Auditor supports overnight Front Office operations, guest service, required audit processes, and accurate end-of-day reporting.

This role works independently during overnight hours while maintaining clear communication, following established procedures, and escalating guest, safety, financial, or operational concerns to leadership as appropriate.

The Night Auditor contributes to a high-volume, high-touch hotel environment focused on strong guest satisfaction and a positive colleague experience. Individuals who communicate clearly, listen with empathy, remain professional under pressure, and help create a respectful and accountable workplace will thrive in this role.

Key Responsibilities

Guest Experience & Front Office Support

Welcome guests and provide courteous, efficient service throughout the overnight shift.
Respond to guest needs, requests, and questions with professionalism, empathy, and clear communication.
Support guest registration, check-in/check-out, room assignments, payment collection, and accurate registration documentation.
Explain charges, finalize guest accounts, and assist with billing questions within established procedures.
Share accurate information about hotel services, amenities, room types, promotions, local directions, dining, shopping, and entertainment options.
Use sound judgment to help de-escalate guest concerns, provide service recovery within role authority, and elevate complex matters appropriately.
Complete assigned night audit duties accurately and within required timelines.
Review, post, reconcile, and verify transactions such as room and tax, payments, adjustments, and other applicable charges.
Maintain accurate accounting of cash, credit card, and other payment transactions in accordance with cash handling and financial control procedures.
Prepare, organize, and distribute required overnight reports, logs, and shift documentation.
Identify discrepancies, incomplete information, or unusual activity and communicate concerns to the appropriate leader.
Maintain confidentiality and accuracy when handling guest, financial, and operational information.

Overnight Operations & Communication

Perform Front Office duties as needed to support overnight service flow and operational continuity.
Pre-assign rooms while considering guest preferences, special requests, accessibility needs, VIP details, and operational priorities.
Transmit and receive guest and colleague messages accurately and promptly.
Communicate room status changes, guest needs, and operational updates to Housekeeping, Engineering, Security, Food & Beverage, and other applicable departments.
Complete clear pass-down communication for the morning team and leadership, including unresolved guest matters, room issues, security concerns, and audit notes.
Stay informed of hotel selling strategies, rates, packages, promotions, and occupancy needs to support reservations and guest inquiries.
Assist with valet coordination, luggage support, guest transportation coordination, or other service needs when business demands require, within hotel procedures.

Safety, Security & Compliance

Follow all company safety, security, privacy, emergency, cash handling, and guest information procedures.
Remain alert to overnight property activity and report guest, colleague, security or safety concerns promptly.
Follow uniform, grooming, attendance, and professional appearance standards.
Complete other duties as assigned by Front Office leadership or hotel management.

Systems & Tools

Use the hotel property management system to support registration, room assignments, postings, audit procedures, reporting, and guest account accuracy.
Use payment processing tools, phone systems, email, shift logs, reporting tools, and other standard Front Office communication platforms as required.
Use Microsoft Outlook, Word, Excel, Microsoft 365, Opera, or similar business tools and software as needed for communication and documentation.
Additional systems may be assigned based on hotel needs, including reservations, guest messaging, service requests, safety/security communication, or operational reporting systems.

Qualifications

Education

High school diploma, GED, or equivalent required.

Experience

6-12 months of related guest service, hospitality, front desk, customer service, administrative, cashiering, or similar experience preferred.
Hotel or Front Office experience preferred, but not required when the candidate demonstrates transferable service, communication, reliability, and attention to detail.
Overnight shift experience preferred.

Technical & Operational Knowledge

Ability to learn and use hotel systems, payment tools, reporting processes, and standard office technology.
Ability to read, understand, and communicate clearly in English to support guest service, safety, documentation, and team communication.
Basic math, cash handling, and attention to detail skills needed to support accurate guest accounts and audit work.
Ability to follow procedures, complete recurring tasks accurately, and ask for clarification when needed.

Attributes That Support Success

Guest Focus: Enjoys helping others and responds to guest needs with care and professionalism.
Positive Communication: Communicates clearly, respectfully, and constructively with guests, colleagues, and leaders.
Empathy & Listening: Listens to understand concerns and seeks practical, service-oriented solutions.
Accountability: Follows through on assigned responsibilities and communicates issues promptly.
Professionalism: Maintains composure, discretion, and sound judgment during overnight operations.
Collaboration: Supports a respectful, helpful team environment through clear pass-downs and cross-department communication.

Work Environment & Physical Requirements

Ability to work overnight shifts as the primary schedule, including weekends and holidays based on business needs.
Ability to stand, walk, and remain active for extended periods of time during the shift.
Ability to lift, push, or pull up to 10-15 lbs. as needed.
Ability to work independently during overnight hours while following procedures and escalation expectations.
Comfort working in a fast-paced, guest-facing hotel environment with frequent guest interaction and operational deadlines.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer excellent benefits!