Night Auditor & Overnight Guest Services Pro

Hyatt Hotels Corporation; Idaho; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Ski pass

Golf membership

Free stays at Hyatt hotels

Fitness membership

Employee discounts

Job summary

Hyatt Regency Huntington Beach Resort and Spa, Huntington Beach, CA, seeks a Night Auditor to provide friendly, efficient overnight registration and guest information. You will balance accounts, post charges, and handle nightly cash and credit card batches, ensuring accuracy and guest satisfaction.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment. HS diploma required; hospitality experience preferred.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills and basic computer proficiency.

Responsibilities

• Warmly greet guests and check them in/out with accuracy.
• Balance lodge accounts and perform overnight audit.
• Maintain knowledge of lodge amenities and events.
• Handle reservations and restaurant bookings as needed.
• Process payments, charges, refunds, and safe deposits.
• Answer phones professionally and assist guests with questions.
• Address guest feedback with care and professionalism.
• Communicate in English, both written and verbal.
• Follow procedures for posting charges and balancing accounts.
• Provide service with courtesy and a guest-focused attitude.
• Support colleagues and adapt to evolving guest needs.

Skills

Communication

Customer service

Multi-tasking

Stress management

Time management

Attention to detail

Conflict resolution

Adaptability

Teamwork

Education

High school diploma or equivalent

College degree preferred

Tools

Basic computer applications

Hospitality software

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

The Night Auditor is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors during the overnight shift. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

1. Warmly greets guests.

2. Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and proper payment is received.

3. Thoroughly completes all guest transactions ensuring all bills are up-to-date and balanced. Performs overnight audit.

4. Balances lodge accounts, credit card batches and interfaces on a nightly basis.

5. Maintains an up-to-date working knowledge of all lodge and resort amenities as well as any special events.

6. Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests.

7. Maintains house bank and handles all checks and cash according to Resort policies and procedures.

8. Follows set procedures on posting charges, credit cards, cashing checks, safe deposits, and refunds.

9. Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.

10. Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.

11. Is able to communicate verbally and in writing in English.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed):

· Health Benefits - after 30 days!

· Winter- Ski Pass to Stowe Mountain Resort

· Summer- Golf Membership to Stowe Country Club

· Complimentary and discounted stays at Hyatt Hotels worldwide

· Onsite Fitness Membership

· Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Rate: $22.00 per hour.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.

We welcome you:

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our family is always growing. Want to be in the know?