Night Audit Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Benefits

Winter- Ski Pass to Stowe Mountain

Summer- Golf Membership

Complimentary and discounted stays

Onsite Fitness Membership

Employee discounts at Spa & Restaurant

Job summary

Hyatt Hotels Corporation in Vermont's Stowe Resort area is seeking an Overnight Manager to lead all hotel operations during the overnight shift, supervise the Night Audit team, and ensure seamless service for guests and owners.

The role requires 2+ years in hotel operations with supervisory experience, strong knowledge of PMS and financial procedures, and excellent communication. Benefits include health, ski pass, golf membership, complimentary/staff stays, and onsite fitness.

Qualifications

• Minimum of 2 years of Front Office, Night Audit, or hotel operations experience.
• Supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service, and hospitality financial procedures.
• Experience with property management systems and reporting software.
• Ability to work independently and make sound decisions without direct supervision.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to navigate all areas of the resort, including stairways and outdoor environments.
• Ability to respond quickly in emergency situations.

Responsibilities

• Serve as the Manager on Duty during overnight hours.
• Provide exceptional service to guests, owners, and visitors, handling inquiries, requests, and concerns professionally and efficiently.
• Resolve guest complaints and service recovery opportunities with sound judgment and appropriate follow-up.
• Respond to emergency situations and guest incidents in accordance with property policies and procedures.
• Ensure all guest arrivals, departures and special requests are properly managed during overnight operations.
• Oversee Front Desk and Night Audit operations during overnight shifts.
• Complete and oversee the nightly audit process, ensuring all audit procedures are completed accurately and on schedule.

Skills

Guest service

Leadership

PMS experience

Communication skills

Office software

Tools

PMS software

Reporting software

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

The Overnight Manager is responsible for overseeing all hotel operations during the overnight hours while ensuring exceptional guest service, security, financial accuracy, and operational excellence. This position serves as the primary manager on duty overnight and is responsible for supervising the Night Audit team, supporting guests and associates, resolving operational issues, and ensuring all daily financial and system processes are completed accurately. The Overnight Manager acts as a key liaison between overnight operations and daytime leadership teams, ensuring seamless communication and continuity of service for guests, owners, and associates.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• · Serve as the Manager on Duty during overnight hours.
• · Provide exceptional service to guests, owners, and visitors, handling inquiries, requests, and concerns professionally and efficiently.
• · Resolve guest complaints and service recovery opportunities with sound judgment and appropriate follow-up.
• · Respond to emergency situations and guest incidents in accordance with property policies and procedures.
• · Ensure all guest arrivals, departures, and special requests are properly managed during overnight operations.
• · Oversee Front Desk and Night Audit operations during overnight shifts.
• · Complete and oversee the nightly audit process, ensuring all audit procedures are completed accurately and on schedule.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed):

• · Health Benefits - after 30 days!
• · Winter- Ski Pass to Stowe Mountain Resort
• · Summer- Golf Membership to Stowe Country Club
• · Complimentary and discounted stays at Hyatt Hotels worldwide
• · Onsite Fitness Membership
• · Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Qualifications

• Minimum of 2 years of Front Office, Night Audit, or hotel operations experience required.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of hotel operations, guest service, and hospitality financial procedures.
• Experience with property management systems and reporting software.
• Ability to work independently and make sound decisions without direct supervision.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Ability to navigate all areas of the resort, including stairways and outdoor environments.
• Ability to respond quickly in emergency situations.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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