Night Auditor & Overnight Guest Service Leader

Vista Host Hotels Management & Development; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Life insurance

Sick/vacation/holiday pay

Employee discounts

Employee Assistance Program

Growth opportunities

Job summary

TownePlace Suites Round Rock is seeking a dedicated Night Auditor to balance daily revenue, perform front desk duties, and ensure accurate financial records overnight.

The ideal candidate will deliver exceptional guest service, handle requests, and manage nighttime operations with attention to detail. Opportunities for growth exist within our Marriott-branded hotel group and team-focused environment.

Qualifications

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

Job description

TownePlace Suites Round Rock is seeking a dedicated Night Auditor to balance daily revenue, perform front desk duties, and ensure accurate financial records overnight.

The ideal candidate will deliver exceptional guest service, handle requests, and manage nighttime operations with attention to detail. Opportunities for growth exist within our Marriott-branded hotel group and team-focused environment.