Night Auditor & Guest Experience Specialist

mcrhotels.com; Austin (TX); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Residence Inn Austin Airport is seeking a Night Auditor to oversee overnight hotel operations, ensure accurate night audits, and maintain high guest service standards. Responsibilities include hospitality, checking in/out, security, end-of-day reporting, and coordinating with daytime staff.

Candidates should enjoy fast-paced environments and deliver friendly, accurate service to guests and team members. This role requires reliability, attention to guidelines, and willingness to work varied night

Qualifications

• Experience in a hospitality, service, consumer-facing field preferred.
• Can-Do Attitude: positive, willing to learn.
• Ability to follow established guidelines and procedures.
• Handle pace and pressure in a hotel environment.
• Listening and conflict resolution skills.
• Strong communication with guests and team.

Responsibilities

• Greet guests warmly and use guest names when possible.
• Oversee overnight operations and guest inquiries.
• Conduct night audit processes and complete reports on time.
• Maintain security and safety protocols during night shift.
• Coordinate with daytime staff for seamless transitions.
• Assist with check-in/check-out as needed and support guests.

Skills

Hospitality experience

Can-Do Attitude

Follow guidelines

Pace & pressure tolerance

Listening & conflict resolution

Clear communication

Guest service

Job description

Residence Inn Austin Airport is seeking a Night Auditor to oversee overnight hotel operations, ensure accurate night audits, and maintain high guest service standards. Responsibilities include hospitality, checking in/out, security, end-of-day reporting, and coordinating with daytime staff.

Candidates should enjoy fast-paced environments and deliver friendly, accurate service to guests and team members. This role requires reliability, attention to guidelines, and willingness to work varied night