Night Auditor - Overnight Guest Experience Lead

Hotel Leveque; Findlay (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance enrollment from Day 1

Paid time off from Day 1

Holiday pay from Day 1

Hotel discounts worldwide

Travel discounts

Professional development opportunities

Job summary

Hancock Hotel in Findlay, OH, part of First Hospitality, is seeking an attentive Night Auditor to support overnight guests and maintain accurate financial records. You will uphold brand standards, resolve guest issues, and communicate clearly with departments to ensure smooth operations.

The role emphasizes guest satisfaction, security of cash handling, and adherence to procedures during night shifts in a boutique hotel setting. Evening hours require professionalism and reliability.

Qualifications

• 2+ years of customer service experience in hospitality or related industry.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in the primary language used in the workplace.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel logs to ensure timely delivery of guest expectations and resolution of issues.

Skills

Customer service

Verbal communication

Written communication

Education

High School diploma

Job description

Hancock Hotel in Findlay, OH, part of First Hospitality, is seeking an attentive Night Auditor to support overnight guests and maintain accurate financial records. You will uphold brand standards, resolve guest issues, and communicate clearly with departments to ensure smooth operations.

The role emphasizes guest satisfaction, security of cash handling, and adherence to procedures during night shifts in a boutique hotel setting. Evening hours require professionalism and reliability.