Night Auditor: Overnight Guest Excellence & Operations

Pyramid Global Hospitality; Tampa (FL); On-site; USD 15,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality seeks a Night Auditor for the Hotel Flor Tampa Downtown, a Tapestry Collection by Hilton property. You will work the overnight shift (11pm–7am), check guests in, handle of credits, and provide local knowledge to guests in a fast-paced setting.

Ideal candidates bring a high school diploma, excellent verbal and written communication skills, and a customer-focused, detail-oriented approach. Weekend and holiday availability is required.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and a customer-service mindset.
• Ability to work overnight hours and weekends/holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests noted and fulfilled, and accurate information established.
• Help resolve problems and WOW guests through recovery when things aren’t right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally and assist other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow procedures on posting, charges, cashing checks, deposits and refunds.
• Assist other departments as needed.
• Must be able to work the overnight hours.
• Attention to detail and a strong work ethic.
• Must be available to work various shifts including weekends and holidays.

Skills

Customer service

Communication skills

Detail oriented

Overnight shift

Fast-paced environment

Computer skills

Outgoing personality

Education

High school diploma

Job description

Pyramid Global Hospitality seeks a Night Auditor for the Hotel Flor Tampa Downtown, a Tapestry Collection by Hilton property. You will work the overnight shift (11pm–7am), check guests in, handle of credits, and provide local knowledge to guests in a fast-paced setting.

Ideal candidates bring a high school diploma, excellent verbal and written communication skills, and a customer-focused, detail-oriented approach. Weekend and holiday availability is required.