Night Auditor - Elevate Guest Experiences Overnight

BENCHMARK; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Night Auditor for Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a premier property in Tampa. The role focuses on checking in guests, handling nightly procedures, and delivering outstanding service to guests from around the world.

Ideal candidates are detail-oriented, have strong communication skills, and can work the overnight shift (11pm–7am) in a fast-paced environment.

Qualifications

• Must have the ability to work the overnight hours.
• High attention to detail.
• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Overnight hours

Customer service

Detail oriented

Computer skills

Communication

Education

High school diploma

Job description

Pyramid Global Hospitality is hiring a Night Auditor for Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a premier property in Tampa. The role focuses on checking in guests, handling nightly procedures, and delivering outstanding service to guests from around the world.

Ideal candidates are detail-oriented, have strong communication skills, and can work the overnight shift (11pm–7am) in a fast-paced environment.