Night Auditor: Overnight Front Desk & Guest Experience

BENCHMARK; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, part of Pyramid Global Hospitality, seeks a Night Auditor to provide exceptional overnight service. You will check guests in, verify room charges, and maintain accurate front desk records during the 11pm–7am shift.

You will generate daily and weekly reports, handle guest requests, resolve issues to WOW guests, and communicate with other departments while following all safety procedures.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Comfort with computer systems and front desk software.

Responsibilities

• Check guests in, verify credits and record accurate charges.
• Maintain front desk records during the overnight hours.
• Generate daily and weekly audit reports.
• Resolve guest issues to WOW-level satisfaction.

Skills

Verbal communication

Written communication

Computer skills

Overnight shift

Guest service

Education

High school diploma

Job description

Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, part of Pyramid Global Hospitality, seeks a Night Auditor to provide exceptional overnight service. You will check guests in, verify room charges, and maintain accurate front desk records during the 11pm–7am shift.

You will generate daily and weekly reports, handle guest requests, resolve issues to WOW guests, and communicate with other departments while following all safety procedures.