Night Auditor

DelMonte Hotel Group; Providence (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Full-time benefits

Hotel room discounts

Food and beverage discounts

Professional development

Job summary

DelMonte Hotel Group is seeking a Night Auditor/Overnight Front Desk Clerk to provide exceptional guest service during overnight hours. You will greet guests, check them in/out, post charges, and balance transactions while ensuring accurate PMS and reservations data.

Excellent communication and multitasking abilities are essential for success on this shift. We offer competitive pay, full-time benefits,员工 hotel room discounts and dining promotions, with opportunities for professional growth

Qualifications

• 1–3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts with cash drops.
• Maintain market stock and coffee area.
• Finalize day transactions and process credit cards.
• Prepare folios for departing guests.
• Create, print, file and transmit reports.
• Compile daily sales figures and complete daily reports.
• Complete End of Month procedures.
• Balance hotel PMS with reservations system and report discrepancies.
• Provide guests with hours and services information (restaurant, lounge, room service).
• Give directions and information about local area.
• Assist in lobby cleanliness and upkeep.
• Inspect lobby fixtures and equipment for proper operation; report deficiencies.
• Schedule shuttle runs for guests (if applicable).
• Provide safe transportation via hotel shuttle (for select properties).

Skills

Customer service

Multitasking

Time management

Organization

Communication skills

Education

High school diploma or GED

Job description

Job Responsibilities

As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).

Job Requirements

We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule

Benefits

As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities