Night Auditor (Overnight) - Best Western Downtown Phoenix

Sunridge Hotel Group; Phoenix (AZ); On-site; USD 22,000 - 30,000; Part time

Job summary

Best Western Downtown Phoenix is seeking a weekend overnight Night Auditor from 11pm-7am on Saturdays and Sundays. You will greet guests, register, handle cash, and perform end-of-day audit reports in the PMS. Ensure front desk operations run smoothly and security measures are followed.

This role emphasizes discretion with guest records, strong customer service, and collaboration with hotel staff. The night shift includes wake-up calls and basic breakfast setup responsibilities.

Qualifications

• Experience handling guest records and confidentiality.
• Ability to handle cash drawer and end-of-day reports.
• Willingness to perform laundry and housekeeping duties as needed.

Responsibilities

• Greet and register guests and assign rooms.
• Handle guest requests and complaints promptly.
• Run end-of-day audit reports in PMS.
• Ensure front desk and lobby are clean and organized.
• Set up breakfast bar per brand standards.
• Deliver wake-up calls and pass on logs.
• Maintain and update guest records and logs.

Skills

Problem solving

Customer service

Teamwork

Diversity

Adaptability

Attendance/Punctuality

Dependability

Initiative

Planning/Organizing

Professionalism

Quality

Safety & Security

Education

Less than high school diploma or 1-3 months related experience

Job description

This is a weekend overnight position, covering 11pm-7am on Saturday and Sunday.

SUMMARY:

Accommodates guests of the hotel and Night Audit duties by performing the following:

Essential Functions

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquires pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Follows hotel's property specific Night Auditor checklist
• Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well
• as swimming pool area gates
• Runs end of day night audit reports in hotel's PMS system
• Sends in required reports to corporate office
• Leaves copies of required reports in General Manager's box
• Delivers express check-out receipts
• Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
• Makes sure front desk, lobby and common areas are clean and organized
• Performs laundry functions as directed
• All other duties as assigned

Competency

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• TeamWork - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Best Western Downtown Phoenix, 620 North 6th Street, Phoenix, AZ 85004