Night Auditor, Montrose at Beverly Hills, Wes Hollywood, CA

ADP; West Hollywood (CA); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Reduced Room Rates

Movie Tickets, Attractions

Job summary

Hotel Equities is seeking a Night Auditor for Montrose at Beverly Hills in West Hollywood, CA. The role covers overnight front desk duties from 11 PM to 7 AM, including check-ins, guest communication, and cashiering.

The incumbent provides exceptional guest service, handles reservations, upsells rooms, and coordinates with other departments to ensure smooth operations and safety compliance.

Qualifications

• High School diploma or equivalent.
• Ability to stand behind the desk and front office areas.
• Ability to lift up to 50 pounds / 23 kilograms.
• Basic computer skills to operate property management and reservations systems.

Responsibilities

• Check guests in, issue room keys, and provide information on hotel services and location.
• Ensure identification is taken from guests at check-in as required by local rules.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Record and process guest calls, requests or concerns.
• Record guest preferences in the system.
• Check guests out and resolve any charges.
• Process cash and credit transactions accurately.
• Issue and release guest safe-deposit boxes as needed.
• Report guest issues to management for follow-up.
• Resolve guest problems using service recovery guidelines.
• Book reservations for individuals or groups as requested.
• Collaborate with other departments to ensure quality service.
• Perform additional duties as assigned.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Cash handling

Education

High School diploma

Tools

Property management systems

Reservations systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor, Montrose at Beverly Hills, Wes Hollywood, CA

Casual Administration West Hollywood, CA, US

4 days ago Requisition ID: 19028

Salary Range: $25.71 To $27.71 Hourly

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for Montrose at Beverly Hills, West Hollywood, CA

Night Auditor (Overnight Shift 11 PM-7 AM)

Job Purpose:

The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record and process all guest calls, messages, requests, questions or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• Handling objects, products and computer equipment.
• Basic computer skills to operate various property management and reservations systems, etc.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)