Night Auditor & Laundry — Guest Service Mastery

Concord Hospitality Enterprises Co.; Madison Heights (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision plans

Life insurance and short/long-term/dis

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training, development, and career

Job summary

Concord Hospitality Enterprises Co. is seeking a dependable Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff.

This role requires independence, attention to detail, and a proactive approach. The position offers opportunities for training, development, and career advancement within Concord-managed hotels.

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and all common areas, laundry to be completed during shift.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Organizational skills

Independence

Customer-service oriented

Job description

Concord Hospitality Enterprises Co. is seeking a dependable Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff.

This role requires independence, attention to detail, and a proactive approach. The position offers opportunities for training, development, and career advancement within Concord-managed hotels.