Night Auditor & Guest Services Specialist

Oxford Casino Hotel; Oxford (ME); Presencial; USD 22 000 - 23 000; Tempo integral

Resumo da oferta

Oxford Casino Hotel in Oxford, Maine, seeks a Night Auditor to provide exceptional guest service during overnight hours. You will handle reservations, payments, and guest inquiries while promoting dining and promotions.

The role serves as a primary contact for guests and aims to create a welcoming, positive experience. Responsibilities include nightly hotel audit, folio reconciliation, phone communications, reservations management, and supporting check-in/out processes.

Qualificações

• High School Diploma or equivalent preferred.
• Minimum of one year prior experience in a guest service capacity.
• Ability to operate a POS system and basic math skills.

Responsabilidades

• Performs nightly audit for Hotel.
• Reconciles guest folios, identifies and fixes errors.
• Answers incoming phone calls and uses the phone system to relay messages.
• Manage online, phone and in-person reservations; create and edit reservations.
• Perform check-in/check-out tasks; collect information and verify payments.
• Answer guest questions regarding facility and area.
• Promote on-site events, dining and packages.

Conhecimentos

Guest service

Attention to detail

Cash handling

Effective communication

Multi-tasking

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office

POS system

Email

Descrição da oferta de emprego

Oxford Casino Hotel in Oxford, Maine, seeks a Night Auditor to provide exceptional guest service during overnight hours. You will handle reservations, payments, and guest inquiries while promoting dining and promotions.

The role serves as a primary contact for guests and aims to create a welcoming, positive experience. Responsibilities include nightly hotel audit, folio reconciliation, phone communications, reservations management, and supporting check-in/out processes.